Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (January 2004) and the year (January 2003–2004).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	January 2004	January 2003 – 04	Agency Remarks on Performance Ratings
Litter Cans	100%	91%	DPW would appreciate it if this catagory be divided into two separate requests — littercan collection and littercan maintenance installation
Traffic Signals	97%	90%	This high number is a result of increased coordination between DDOT and the contractor
Alley Cleaning	96%	94%	Alley cleaning is on schedule; however crews may be redirected to leaf collection if needed
Dead Animal	95%	97%	Consistent performance and response to service requests
Parking Enforcement	95%	93%	Consistent performance and response to service requests
Yard Waste	94%	97%	Consistent reponse to service requests
Street Cleaning	87%	89%	Crew efforts redirected to leaf collection and removal
Street Repair	86%	93%	Consistent response — normal fluctuation
Bulk Collection	82%	98%	Consistent performance and response to service requests
Sanitation Enforcement	81%	91%	Improved response to revice requests through closer monitoring
Recycling Bin	72%	83%	Increased emphasis will be placed on recycling requests

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	January 2004	January 2003 – 04	Agency Remarks on Performance Ratings
Autumn Leaf Collection	79%	87%	Leaf season began November 3, 2003; lasts through January 10, 2004 — delayed closeouts of minimal number of requests
Street & Alley Lights	73%	72%	DDOT is increasing its attention to this issue. The problem is that DDOT needs a systemwide upgrade
Super Can	73%	69%	Inventories are low; impact of new deliveries should reflect next month
Signs	72%	77%	Continuing efforts to improve and to respond consistently

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	January 2004	January 2003– 04	Agency Remarks on Performance Ratings
Abandoned Auto	63%	48%	Working to make process changes to improve response time
Illegal Dumping	54%	84%	More complex than other enforcement issues; require repeat investigations
Trash Collection Requested	51%	66%	Snow and ice hindered collections; Working toward more timely response
Recycling Request	51%	62%	DPW has increased oversight to contractor
Department of Health	49%	74%	Team lacks dedicated staff person to enter data into Hansen at this time
Trees	39%	57%	Backlog exists in closing out requests—working to clear up
Grass & Weeds Mowing	0%	55%	Performance adversly affected by staff participation in debris removal process related to Hurricane Isabel