Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (January 2005) and the year (January 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	January 2005	January 2004 – 05	Agency Remarks on Performance Ratings
Department of Health	99%	93%	Consistent performance and response to service requests
Yard Waste	98%	99%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Dead Animal	97%	99%	Consistent performance and response to service requests
Parking Enforcement	95%	94%	Consistent performance and response to service requests
Bulk Collection	94%	99%	Closure of service requests delayed. Actual performance higher.
Recycling Bin	94%	82%	As of 1/1/ 05 we are no longer providing bins as we will begin 1/24/05 distribution of new recycling wheel carts. This item should be removed from the monthly report.
Litter Cans	93%	94%	Consistent performance and response to service requests
Illegal Dumping	93%	94%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Street & Alley Lights	87%	90%	Consistent performance and response to service requests
Sanitation Enforcement	86%	96%	Sustained response to service requests through closer monitoring
Street Cleaning	85%	92%	Street sweeping services were impacted by snow and holidays.
Abandoned Auto	85%	71%	Steady improvement in response to times based on recent process changes

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	January 2005	January 2004 – 05	Agency Remarks on Performance Ratings
Alley Cleaning	77%	94%	Closeouts delayed. Actual performance higher.
Street Repair	74%	90%	Instead of reactive pothole patching, we are now concentrating on milling and paving as well as pothole patching. We have completed 171 tons of milling and paving, We also completed 536 pothole patching locations. The outcome of our present strategy should meet the customers needs in the future. Also during this time of year, our first priority is snow removal which could effect the outcome of complaints resolved within the given timeframe. Out focus will return to street repair as the weather improves.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	January 2005	January 2004– 05	Agency Remarks on Performance Ratings
Traffic Signals	68%	91%	Performance in signals has decreased because of the lack of staff available to manually close out work completed in the database
Signs	63%	73%	Performance in this category has decreased due to unfavorable weather conditions, the number of field days to perform work, and staff committed to snow operations.
Sidewalk Repair	59%	79%	Performance will increase as crews continuously continue to diminish backlog. This will increase performance. Repaired 131 sidewalk locations. Crews will turn their attention to sidewalk repairs after the pothole numbers have diminished resulting from wintry weather
Super Can	56%	47%	Office of Contracting and Procurement has been asked to approve a contract specified price adjustment. Parts delayed until issuance of new purchase order.
Recycling Request	48%	69%	Contract was not extended. District assumed responsibility for collections on 1/24/05. Despite two snow days and inexperienced crews, complaints dropped slightly in January.
Alley Repair	44%	76%	Crews have been concentrating on prioritizing street and roadway repairs which have decreased our resolution of alley repair. We will begin to balance this effort in order to catch up with response of alley repairs. Thirty-nin (39) alleys were repaired in this reporting period by in-house forces.
Trash Collection Requested	43%	82%	Closure of service requests delayed. Actual performance higher. Working to become more consistent.
Trees	39%	48%	UFA will continue to step up our effort to inspect our Hansens. Present number reflect the staffing shortage due to retirement. Staff has been assigned to ensure that the inspections are meeting the scheduled time deadline.
Autumn Leaf Collection	31%	62%	Leaf season began November 1, 2004; lasts through January 14, 2005.
Parking Meters	18%	44%	Performance in this category is driven down significantly by the parking meter (S0276) subcategory in the month of November. This was moved to the Call Center in May 2004. Program has focused on entering trouble reports into contractor maintenance database for resolution. Loss of two staff has affected the ability to close out the completed contractor work as requests in Hansen in a timely manner in August and September. The past four months have been problematic due to the catching up with the backlog requests/resolutions. Staffing issue has been addressed and data process changes are complete which directly download the requests for service into the contractor's maintenance database. This change has significantly reduced the front end administrative processing time but the resolution still remains problematic and we are working to address this by the end of January 2005. This is a priority for the program.
Grass & Weeds Mowing	0%	76%	Mowing suspended in the winter.