Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (January 2006) and the year (January 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	January 2006	January 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Yard Waste	100%	100%	Consistent performance and response to service requests
Grass & Weeds Mowing	100%	96%	Grass and Weeds Mowing season is over. Service suspended until Spring 2006.
Bulk Collection	99%	99%	Consistent performance and response to service requests
Dead Animal	99%	99%	Consistent performance and response to service requests
Sanitation Enforcement	99%	93%	Sustained response to service requests through closer monitoring
Autumn Leaf Collection	99%	82%	Leaf season was completed January 21, 2006.
Traffic Signals	98%	96%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Recycling Request	97%	78%	Consistent performance and response to service requests.
Litter Cans	96%	97%	Consistent performance and response to service requests
Alley Cleaning	94%	99%	Consistent performance and response to service requests
Street & Alley Lights	93%	93%	Implementing new business process has resulted in consistent performance and response to service requests.
Street Cleaning	91%	97%	Scheduled street sweeping will resume mid-March.
Abandoned Auto	90%	86%	Working to improve performance.
Street Repair	89%	92%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Parking Enforcement	87%	94%	Consistent performance and response to service requests
Parking Meters	86%	86%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	January 2006	January 2005– 06	Agency Remarks on Performance Ratings
Trash Collection Requested	79%	91%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Illegal Dumping	78%	79%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Abandoned Auto Private Property	78%	78%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	January 2006	January 2005– 06	Agency Remarks on Performance Ratings
Signs	44%	68%	TSA Staff continues to work on backlog requests. TSA has been making progress with this initiative by decreasing the number of overdue sign requests by 29% between January 1 to February 15.  Although TSA must continue to make improvements we have realized a 47% percent increase with on time resolution from December 2005 to January 2006. TSA has recently hired an additional staff member to focus solely on this initiative and we anticipate much higher resolution rates in the upcoming months.
Sidewalk Repair	60%	78%	Winter snow clearing work and low temperatures have hindered Sidewalk repair work. Rental of Spray Injection pothole Patchers and Drivers in the near future will free up resources to improve performance.
Recycling Bin	48%	33%	Recycling bin request backlog will be eliminated in February.
Alley Repair	46%	69%	Winter snow clearing work and low temperatures have hindered Alley repair work. Rental of Spray Injection pothole Patchers and Drivers in the near future will free up resources to improve performance.
Super Can	36%	50%	We continue to work through the request backlogs for new containers and container repairs. DPW anticipates this backlog to be resolved by February.
Trees	13%	44%	UFA continues to step up their effort to inspect service requests amidst current staffing shortages, and is implementing a comprehensive plan to handle all backlog requests while maintaining and handling current requests.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.