Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (January 2008) and the year (January 2007–2008).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	January 2008	January 2007– 08	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Dead Animal	100%	98%	Consistent performance and response to service requests
Illegal Dumping	100%	97%	Consistent performance and response to service requests
Litter Cans	100%	97%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Grass and Weeds Mowing	100%	95%	Mowing does not take place during the winter. The mowing season is April thru September.
Bulk Collection	99%	100%	Consistent performance and response to service requests
Sanitation Enforcement	99%	99%	Consistent performance and response to service requests
Street & Alley Lights	99%	97%	During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction). In July, the Traffic Services Administration teams were still responsible for the follow-up on referred work orders that had to have problem changes in the Hansen database.
Yard Waste	98%	98%	Consistent performance and response to service requests
Parking Enforcement	98%	97%	Consistent performance and response to service requests
Traffic Signals	94%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Street Repair	93%	98%	Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance.
Alley Cleaning	91%	99%	Consistent performance and response to service requests
Recycling Request	90%	91%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Signs	90%	87%	Recent breakdown of Hansen specialty work codes makes a clear distinction regarding job responsibility. Field Operations will continue to work on improving assignment of work requests and internal investigative processes.
Abandoned Auto	90%	82%	Consistent performance and response to service requests
Abandoned Auto Private Property	90%	77%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.
Sidewalk Repair	87%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Trash Collection Requested	85%	84%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00pm. Please do not call on the scheduled day of collection. We continued to work to improve our response time.
Alley Repair	81%	97%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Super Can	80%	84%	A problem with parts resulted in performance being down in July. Parts have been received and performance should improve in August.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	January 2008	January 2007– 08	Agency Remarks on Performance Ratings
Parking Meters	78%	85%	The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	January 2008	January 2007– 08	Agency Remarks on Performance Ratings
Street Cleaning	63%	98%	Winter weather events have caused a delay in service. Overdue service requests are being closed out as weather permits.
Trees	30%	62%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.
Autumn Leaf Collection	27%	67%	Leaf Collection season ends in January. It will resume again in November 2007. Open reqests are being investigated and closed out.
Recycling Bin	17%	85%	Demand for replacement or additional carts has been higher than anticipated. We are currently awaiting a shipment of carts. Delivery of carts will resume upon receipt of shipment.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.