Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (February 2004) and the year (February 2003–2004).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	February 2004	February 2003 – 04	Agency Remarks on Performance Ratings
Dead Animal	99%	98%	Consistent performance and response to service requests
Bulk Collection	98%	98%	Consistent performance and response to service requests
Yard Waste	92%	97%	Consistent response to service requests
Parking Enforcement	92%	92%	Consistent performance and response to service requests
Street Repair	92%	92%	Consistent response—normal fluctuation
Sanitation Enforcement	91%	91%	Sustained response to service requests through closer monitoring
Street Cleaning	91%	90%	Crew efforts redirected to leaf collection and removal
Traffic Signals	87%	90%	This high number is a result of increased coordination between DDOT and the contractor.
Litter Cans	87%	84%	DPW would like this category be divided into two separate requests - litter can collection and litter can maintenance intallation.
Street & Alley Lights	87%	73%	DDOT is increasing its attention to this issue. The problem is that DDOT needs a systemwide upgrade.
Illegal Dumping	82%	84%	More complex than other enforcement issues; requires repeat investigations
Recycling Bin	81%	83%	Increased emphasis will be placed on fulfilling recycling bin requests
Alley Cleaning	80%	93%	Alley cleaning was negatively impacted by persistent icy conditions

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	February 2004	February 2003 – 04	Agency Remarks on Performance Ratings
Signs	70%	76%	Continuing efforts to improve and to respond consistently

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	February 2004	February 2003 – 04	Agency Remarks on Performance Ratings
Department of Health	63%	75%	Team lacks a staff person to enter data at this time.
Recycling Request	63%	61%	Increased oversight to contractor; service was negatively impacted by persistent icy conditions
Super Can	60%	68%	Inventories are low; impact of new deliveries should reflect next reporting period
Abandoned Auto	60%	49%	Steady improvement in response to times based on recent process changes
Trash Collection Requested	59%	65%	Working toward more timely response; service was negatively impacted by persistent icy conditions
Trees	54%	58%	Backlog exists in closing out requests—working to clear up
Sidewalk Repair	13%	78%	During winter months, hot asphalt was not available and weather was not conducive to pour concrete. The temperature was below the specification for pouring concrete. Therefore it hampered the ability to perform the work.
Alley Repair	11%	85%	During winter months, hot asphalt was not available and weather was not conducive to pour concrete. The temperature was below the specification for pouring concrete. Therefore it hampered the ability to perform the work.
Autumn Leaf Collection	0%	79%	Leaf season began November 3, 2003; lasts through January 10, 2004—should not be reported during off season
Grass & Weeds Mowing	0%	56%	Service will resume in April