Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (February 2005) and the year (February 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	February 2005	February 2004 – 05	Agency Remarks on Performance Ratings
Dead Animal	100%	100%	Consistent performance and response to service requests
Department of Health	100%	93%	Consistent performance and response to service requests
Yard Waste	97%	99%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Parking Enforcement	96%	94%	Consistent performance and response to service requests
Bulk Collection	96%	94%	Consistent performance and response to service requests
Street & Alley Lights	91%	91%	Consistent performance and response to service requests
Illegal Dumping	89%	92%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Street Cleaning	88%	96%	Scheduled street cleaning services resume in March.
Abandoned Auto	88%	73%	Steady Improvement in response to times based on recent process changes
Street Repair	86%	90%	As per our pavement condition rating, 60% of the network is in poor health and is in need of repaving. As such, need for reactive maintenance is increasing every year. This year we have 60 staff pothole patching on a regular basis at an approximate cost of $5,000,000 per year. This amount will keep increasing unless we repave 125 miles per year ar a cost of $20,000,000.
Sanitation Enforcement	85%	95%	Sustained response to service requests through closer monitoring
Traffic Signals	84%	92%	The improvement in performance is due to redirecting existing staff to perform the needed field inpections in order to close out the existing overdue Hansens. We have made Hansen requests our No. 1 priority in order to prevent any overdue requests from reoccuring where possible.
Litter Cans	81%	94%	Consistent performance and response to service requests
Trash Collection Requested	80%	86%	Closure of service requests delayed. Actual performance higher. Working to become more consistent.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	February 2005	February 2004 – 05	Agency Remarks on Performance Ratings
Alley Cleaning	71%	93%	Closeouts delayed. Actual performance higher.
Abandoned Auto Private Property	71%	65%	This is a new reporting category seperated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.
Signs	70%	74%	Performance in this category has decreased due to unfavorable weather conditions, the number of field days to perform work, and staff committed to snow operations.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	February 2005	February 2004 – 05	Agency Remarks on Performance Ratings
Trees	55%	49%	UFA will continue to step up our effort to inspect our Hansens. Present number reflect the staffing shortage due to retirement. Staff has been assigned to ensure that the inspections are meeting the scheduled time deadline.
Super Can	48%	47%	Office of Contracting and Procurement has been asked to approve a contract specified price adjustment. Parts delayed until issuance of new purchase order.
Recycling Request	45%	68%	Contract was not extended. District assumed responsibility for collections on 1/24/05. Despite two snow days and inexperienced crews, complaints dropped slightly in January.
Autumn Leaf Collection	40%	81%	Leaf season began November 1, 2004; lasts through January 14, 2005.
Parking Meters	19%	46%	Performance in this category is driven down significantly by the parking meter (S0276) subcategory in the month of November. This was moved to the Call Center in May 2004. Program has focused on entering trouble reports into contractor maintenance database for resolution. Loss of two staff has affected the ability to close out the completed contractor work as requests in Hansen in a timely manner in August and September. The past four months have been problematic due to the catching up with the backlog requests/resolutions. Staffing issue has been addressed and data process changes are complete which directly download the requests for service into the contractor's maintenance database. This change has significantly reduced the front end administrative processing time but the resolution still remains problematic and we are working to address this by the end of April2005. This is a priority for the program and we are planning to implement new procedures.
Recycling Bin	6%	80%	As of 1/1/ 05 we are no longer providing bins as we will begin 1/24/05 distribution of new recycling wheel carts. This item should be removed from the monthly report.
Sidewalk Repair	3%	78%	As we are doing snow clearing and street repairs, we are unable to do sidewalks and alley way repairs. Furthermore, inclement weather restricts us from working on pothole patching, sidewalks, alleyways or milling and paving. As we are doing snow clearing and street repairs, we are unable to do sidewalks and alley way repairs. Furthermore, inclement weather restricts us from working on pothole patching, sidewalks, alleyways or milling and paving.
Alley Repair	3%	78%	As we are doing snow clearing and street repairs, we are unable to do sidewalks and alley way repairs. Furthermore, inclement weather restricts us from working on pothole patching, sidewalks, alleyways or milling and paving.
Grass & Weeds Mowing	0%	88%	Mowing suspended in the winter.