Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (February 2006) and the year (February 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	February 2006	February 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Yard Waste	100%	100%	Consistent performance and response to service requests
Traffic Signals	100%	96%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Dead Animal	99%	99%	Consistent performance and response to service requests
Sanitation Enforcement	98%	94%	Sustained response to service requests through closer monitoring
Alley Cleaning	98%	99%	Consistent performance and response to service requests
Recycling Request	98%	90%	Consistent performance and response to service requests.
Street Cleaning	96%	97%	Scheduled street sweeping will resume mid-March.
Street & Alley Lights	95%	93%	Implementing new business process has resulted in consistent performance and response to service requests.
Parking Enforcement	93%	94%	Consistent performance and response to service requests
Bulk Collection	91%	99%	Consistent performance and response to service requests
Abandoned Auto	90%	86%	Consistent performance and response to service requests
Parking Meters	89%	87%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Street Repair	88%	92%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Trash Collection Requested	88%	91%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Alley Repair	88%	78%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance. Also greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Abandoned Auto Private Property	81%	78%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.
Autumn Leaf Collection	80%	82%	Leaf season was completed January 21, 2006.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	February 2006	February 2005– 06	Agency Remarks on Performance Ratings
Sidewalk Repair	78%	82%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance. Also greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Super Can	75%	52%	The backlog for Supercans has been eliminated. Second or replacement container cost - $62.50; senior citizens - $32.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	February 2006	February 2005– 06	Agency Remarks on Performance Ratings
Signs	69%	69%	TSA Staff continues to work on backlog requests. TSA has been making progress with this initiative by decreasing the number of overdue sign requests by 29% between January 1 to February 15.  Although TSA must continue to make improvements we have realized a 47% percent increase with on time resolution from December 2005 to January 2006. TSA has recently hired an additional staff member to focus solely on this initiative and we anticipate much higher resolution rates in the upcoming months.
Grass & Weeds Mowing	67%	96%	Grass and Weeds Mowing season is over. Service suspended until Spring 2006.
Illegal Dumping	63%	78%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Recycling Bin	60%	37%	Recycling bin request backlog has been eliminated.
Trees	34%	45%	Now with added staff, UFA will commence new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.