Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (February 2007) and the year (February 2006–2007).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	February 2007	February 2006– 07	Agency Remarks on Performance Ratings
Yard Waste	100%	99%	Consistent performance and response to service requests
Alley Cleaning	100%	99%	Consistent performance and response to service requests
Dead Animal	100%	99%	Consistent performance and response to service requests
Autumn Leaf Collection	100%	98%	The 2006 Autumn leaf collection season will resume in November, 2006.
Parking Enforcement	100%	95%	Consistent performance and response to service requests
Grass and Weeds Mowing	100%	80%	Grass & Weeds Mowing during the month of Sept our crews were pulled to do other special cutting projects. We will have the back log eliminated by the end of October.
Department of Health	99%	100%	Consistent performance and response to service requests
Bulk Collection	99%	99%	Consistent performance and response to service requests
Sanitation Enforcement	99%	99%	Sustained response to service requests through closer monitoring
Traffic Signals	98%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Recycling Bin	98%	93%	Recycling bin request backlog has been eliminated.
Street Cleaning	97%	97%	New equipment received in September should improve the operation's response to service requests.
Litter Cans	87%	96%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Recycling Request	96%	89%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Street & Alley Lights	93%	87%	Implementing a new performance-based contract, which has pro-actively addressed asset management, and improved on-time performance.
Trash Collection Requested	91%	89%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Signs	90%	85%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Sidewalk Repair	87%	97%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Super Can	85%	85%	Consistent performance and response to service requests.
Parking Meters	84%	93%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Alley Repair	82%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	February 2007	February 2006– 07	Agency Remarks on Performance Ratings
Illegal Dumping	79%	76%	We have been working with the Call Center on collapsing five Service Request Types into one. This should eliminate the data management problem which has caused problems in closing out requests.
Abandoned Auto	72%	87%	Consistent performance and response to service requests
Abandoned Auto Private Property	70%	82%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	February 2007	February 2006– 07	Agency Remarks on Performance Ratings
Trees	49%	55%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.