Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (February 2008) and the year (February 2007–2008).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	February 2008	February 2007– 08	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Bulk Collection	100%	100%	Consistent performance and response to service requests
Grass and Weeds Mowing	100%	95%	Mowing does not take place during the winter. The mowing season is April thru September.
Dead Animal	99%	98%	Consistent performance and response to service requests
Illegal Dumping	99%	98%	Consistent performance and response to service requests
Sanitation Enforcement	98%	99%	Consistent performance and response to service requests
Traffic Signals	98%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Street & Alley Lights	98%	97%	During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction).
Parking Enforcement	98%	97%	Consistent performance and response to service requests
Litter Cans	96%	97%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Street Repair	95%	98%	Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance.
Abandoned Auto Private Property	93%	77%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.
Parking Meters	91%	85%	The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward.
Autumn Leaf Collection	90%	78%	Leaf Collection season ends in January. It will resume again in November 2007. Open reqests are being investigated and closed out.
Alley Repair	89%	96%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Abandoned Auto	89%	83%	Consistent performance and response to service requests
Yard Waste	88%	98%	Consistent performance and response to service requests
Sidewalk Repair	87%	97%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Recycling Request	87%	91%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Signs	84%	87%	Recent breakdown of Hansen specialty work codes makes a clear distinction regarding job responsibility. Field Operations will continue to work on improving assignment of work requests and internal investigative processes.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	February 2008	February 2007– 08	Agency Remarks on Performance Ratings
Trash Collection Requested	73%	84%	We had a service request closeout problem in February which has be addressed. Work was done but not closed out in Hansen System. March numbers should accurately reflect performance.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	February 2008	February 2007– 08	Agency Remarks on Performance Ratings
Recycling Bin	68%	83%	Demand for replacement or additional carts has been higher than anticipated. We are currently awaiting a shipment of carts. Delivery of carts will resume upon receipt of shipment.
Super Can	65%	82%	We had a service request closeout problem in February which has be addressed. Work was done but not closed out in Hansen System. March numbers should accurately reflect performance.
Street Cleaning	49%	96%	Performance was hurt in February because of the time required to prepare for winter storm events including cleaning of vehicles after mobilizations. We should catch up in March.
Alley Cleaning	48%	97%	Performance was hurt in February because of the time required to prepare for winter storm events including cleaning of vehicles after mobilizations. We should catch up in March.
Trees	41%	61%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.