Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (March 2004) and the year (March 2003–2004).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	March 2004	March 2003 – 04	Agency Remarks on Performance Ratings
Bulk Collection	100%	99%	Consistent performance and response to service requests
Dead Animal	98%	99%	Consistent performance and response to service requests
Yard Waste	97%	97%	Consistent response to service requests
Alley Cleaning	97%	93%	Consistent performance and response to service requests and on time service delivery
Street Cleaning	96%	90%	Consistent performance and response to service requests and on time service delivery
Street & Alley Lights	96%	76%	DDOT is increasing its attention to this issue. The problem is that DDOT needs a systemwide upgrade
Traffic Signals	91%	90%	This high number is a result of increased coordination between DDOT and the contractor
Parking Enforcement	90%	92%	Consistent performance and response to service requests
Sanitation Enforcement	88%	91%	Sustained response to service requests through closer monitoring
Illegal Dumping	86%	84%	More complex than other enforcement issues; requires repeat and sometimes lengthy investigations
Street Repair	84%	91%	Consistent response — normal fluctuation
Litter Cans	81%	85%	DPW would appreciate if this catagory be divided into two seperate requests — littercan collection and littercan maintenance installation in order to provide meaningful commentary

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	March 2004	March 2003 – 04	Agency Remarks on Performance Ratings
Signs	78%	77%	Currently working to improve our shop order process in Hansen to reflect the completion of work in a timely fashion
Recycling Bin	76%	84%	Increased emphasis will be placed on fulfilling recycling bin requests
Trash Collection Requested	72%	68%	Working toward more timely response

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	March 2004	March 2003– 04	Agency Remarks on Performance Ratings
Recycling Request	63%	60%	Increased oversight to contractor has been impemented
Abandoned Auto	60%	51%	Steady improvement in resonse to time based on recent process changes
Department of Health	57%	75%	The staff assigned to data entry was detailed to lead the emergency cause
Super Can	54%	68%	Inventories are low; impact of new deliveries should reflect next reporting period
Sidewalk Repair	53%	79%	Asphalt is more readily available since we are experiencing warmer temperatures. Team anticipates an enhanced performance
Alley Repair	47%	83%	Asphalt is more readily available since we are experiencing warmer temperatures. Team anticipates an enhanced performance
Trees	30%	56%	The prioritization of closing out the Mayor's correspondence dictated a reassignment of our limited field staff from closing out Hansens. The next reporting period will see an increase in our percentages
Autumn Leaf Collection	0%	78%	Leaf season began November 3, 2003; lasts through January 10, 2004 — should not be reported during off season
Grass & Weeds Mowing	0%	56%	Service will resume in April