Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (March 2005) and the year (March 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	March 2005	March 2004 – 05	Agency Remarks on Performance Ratings
Department of Health	100%	94%	Consistent performance and response to service requests
Dead Animal	98%	100%	Consistent performance and response to service requests
Parking Enforcement	97%	95%	Consistent performance and response to service requests
Yard Waste	96%	99%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Trash Collection Requested	94%	91%	Consistent performance and response to service requests.
Traffic Signals	91%	93%	March 2005 resolution rate declined from 93% to 91% due to a backlog of overdue service requests that were not visible when we searched for open/overdue or unresolved service requests in the service request database. We have adjusted our search methods to ensure that both the overdue and unresolved requests are timely closed out.
Sanitation Enforcement	90%	95%	Sustained response to service requests through closer monitoring
Street Repair	90%	90%	The actual number of requests has increased considerably but we are able to maintain consistent performance and response to service requests.
Abandoned Auto	90%	76%	Steady improvement in response to service requests.
Bulk Collection	86%	98%	Consistent performance and response to service requests.
Illegal Dumping	82%	91%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations.
Street & Alley Lights	81%	91%	Since the current Streetlight Maintenance Contractor does not have the District’s electronic system for processing service requests, Traffic Service Adminisration (TSA) has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. They will run on the request within 2 days. Streetlighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order. We are not putting the resolution code S0856 (which means scheduled for future date). This new procedure was started March 2005, causing our weekly percentage to drop starting in March 2005.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	March 2005	March 2004 – 05	Agency Remarks on Performance Ratings
Abandoned Auto Private Property	77%	67%	This is a new reporting category seperated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.
Signs	75%	74%	Performance in this categoryis beginning to increase from previous months due to favorable weather condition. The number of field days to perform work has increased allowing steady progress in investigation and resolution of complaints. Anticipate further improvement in the spring and summer months with the milder weather.
Litter Cans	73%	93%	Consistent performance and response to service requests
Alley Cleaning	71%	94%	Closeouts delayed. Actual performance higher.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	March 2005	March 2004 – 05	Agency Remarks on Performance Ratings
Street Cleaning	66%	95%	Scheduled street cleaning services resume in March.
Parking Meters	63%	51%	Performance has increased due to the fact that more staff has been assisting with the closeout process. Parking meter staff has been working diligently to close out the backlog while staying on schedule with closing out current service requests.
Super Can	48%	47%	Office of Contracting and Procurement has been asked to approve a contract specified price adjustment. Parts delayed until issuance of new purchase order.
Trees	36%	48%	Urban Forestry Administration will continue to step up our effort to conduct inspections in response to service requests. Present number of outstanding requests reflects the staffing shortage due to retirement. Staff has been assigned to ensure that the inspections are meeting the scheduled time deadline.
Sidewalk Repair	31%	77%	A staffing shortage is affecting our response to sidewalk and alley service requests.
Recycling Request	31%	45%	Closeouts delayed. Actual performance higher.
Alley Repair	19%	69%	A staffing shortage is affecting our response to sidewalk and alley service requests.
Recycling Bin	12%	76%	As of 1/1/ 05 we are no longer providing bins as we will begin 1/24/05 distribution of new recycling wheel carts. This item should be removed from the monthly report.
Grass & Weeds Mowing	0%	88%	Mowing suspended in the winter.
Autumn Leaf Collection	0%	79%	Leaf season began November 1, 2004; lasts through January 14, 2005.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.