Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (March 2006) and the year (March 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	March 2006	March 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Yard Waste	100%	100%	Consistent performance and response to service requests
Bulk Collection	100%	99%	Consistent performance and response to service requests
Alley Cleaning	99%	99%	Consistent performance and response to service requests
Dead Animal	99%	99%	Consistent performance and response to service requests
Street Cleaning	99%	98%	Scheduled street sweeping will resume mid-March.
Sanitation Enforcement	99%	95%	Sustained response to service requests through closer monitoring
Traffic Signals	97%	97%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Street & Alley Lights	96%	93%	Implementing new business process has resulted in consistent performance and response to service requests.
Abandoned Auto	94%	86%	Consistent performance and response to service requests
Parking Enforcement	92%	94%	Consistent performance and response to service requests
Recycling Request	91%	86%	Consistent performance and response to service requests.
Recycling Bin	90%	43%	Recycling bin request backlog has been eliminated.
Litter Cans	89%	97%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Parking Meters	88%	88%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Trash Collection Requested	87%	91%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Abandoned Auto Private Property	85%	79%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.
Street Repair	85%	93%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Signs	81%	69%	TSA Staff continues to work on backlog requests and has made progress with this initiative by decreasing the number of overdue sign requests. TSA has recently hired an additional staff member to focus solely on this initiative and we anticipate much higher resolution rates in the upcoming months.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	March 2006	March 2005– 06	Agency Remarks on Performance Ratings
Autumn Leaf Collection	75%	81%	Leaf season was completed January 21, 2006.
Alley Repair	74%	80%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance. Also greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service. Reduction in reported performance is due to changes in the way we report and will be corrected in April.
Super Can	72%	54%	The backlog for Supercans has been eliminated. Second or replacement container cost - $62.50; senior citizens - $32.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	March 2006	March 2005– 06	Agency Remarks on Performance Ratings
Sidewalk Repair	70%	83%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance. Also greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service. Reduction in reported performance is due to changes in the way we report and will be corrected in April.
Illegal Dumping	61%	76%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Trees	33%	43%	Now with added staff, UFA will commence new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog.
Grass & Weeds Mowing	0%	95%	Grass and Weeds Mowing season is over. Service suspended until Spring 2006.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.