Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (March 2007) and the year (March 2006–2007).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	March 2007	March 2006– 07	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Dead Animal	100%	99%	Consistent performance and response to service requests
Alley Repair	100%	99%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Bulk Collection	99%	100%	Consistent performance and response to service requests
Street Repair	99%	99%
Sanitation Enforcement	99%	99%	Sustained response to service requests through closer monitoring
Alley Cleaning	99%	99%	Consistent performance and response to service requests
Parking Enforcement	99%	95%	Consistent performance and response to service requests
Sidewalk Repair	98%	97%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Street Cleaning	97%	97%	New equipment received in September should improve the operation's response to service requests.
Traffic Signals	95%	97%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Street & Alley Lights	95%	97%	Implementing a new performance-based contract, which has pro-actively addressed asset management, and improved on-time performance.
Signs	91%	87%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Illegal Dumping	90%	79%	We have been working with the Call Center on collapsing five Service Request Types into one. This should eliminate the data management problem which has caused problems in closing out requests.
Litter Cans	89%	95%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Recycling Bin	84%	94%	Recycling bin request backlog has been eliminated.
Yard Waste	83%	98%	Consistent performance and response to service requests

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	March 2007	March 2006– 07	Agency Remarks on Performance Ratings
Parking Meters	77%	92%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Abandoned Auto	77%	86%	Consistent performance and response to service requests
Recycling Request	75%	87%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection. In March 2007, we had data collection issues. They have been resolved and Performance should be back up in April.
Super Can	75%	85%	In March 2007, we had data collection issues. They have been resolved and Performance should be back up in April.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	March 2007	March 2006– 07	Agency Remarks on Performance Ratings
Abandoned Auto Private Property	67%	81%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.
Grass and Weeds Mowing	67%	80%	Three calls were received in March. Mowing does not take place during the winter. The mowing season is April thru September. The one overdue call will be closed out in April.
Trees	60%	57%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.
Autumn Leaf Collection	50%	99%	Two calls were received in March. Leaf Collection season ends in January. It will resume again in November 2007. One over due call will be closed in April.
Trash Collection Requested	43%	86%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection. In March 2007, we had data collection issues. They have been resolved and Performance should be back up in April.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.