Top
Performers
(100 – 80%) |
March
2008 |
March
2007– 08 |
Agency
Remarks on Performance Ratings |
| Illegal
Dumping |
100% |
99% |
Consistent performance and response to service requests |
| Grass
and Weeds Mowing |
100% |
95% |
Mowing does not take place during the winter. The mowing season is April thru September. |
| Parking
Meters |
100% |
85% |
The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward. |
| Department
of Health |
99% |
100% |
Consistent
performance and response to service requests |
| Bulk
Collection |
99% |
100% |
Consistent
performance and response to service requests |
| Dead Animal |
99% |
98% |
Consistent performance and response to service requests |
| Street
& Alley Lights |
99% |
98% |
During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction).
|
| Yard
Waste |
99% |
98% |
Consistent
performance and response to service requests |
| Sanitation
Enforcement |
98% |
99% |
Consistent performance and response to service requests |
| Street Repair |
98% |
98% |
Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance. |
| Parking
Enforcement |
98% |
97% |
Consistent
performance and response to service requests |
| Sidewalk
Repair |
98% |
97% |
Rental
of Spray Injection pothole Patchers and Drivers has freed
up resources to improve performance and focus to fulfill
a greater number of service requests on-time. |
| Traffic
Signals |
97% |
98% |
Dedicated
staff continues to respond to service requests quickly,
which contributes to our consistent performance and on-time
resolutions. |
| Alley Repair |
96% |
96% |
Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time. |
| Litter
Cans |
95% |
97% |
Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award. |
| Abandoned
Auto |
94% |
84% |
Consistent
performance and response to service requests |
| Alley
Cleaning |
91% |
97% |
Performance was hurt in February because of the time required to prepare for winter storm events including cleaning of vehicles after mobilizations. We should catch up in March. |
| Abandoned
Auto Private Property |
90% |
79% |
In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required. |
| Recycling
Request |
88% |
91% |
Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection. |
| Street
Cleaning |
86% |
96% |
Performance was hurt in February because of the time required to prepare for winter storm events including cleaning of vehicles after mobilizations. We should catch up in March. |
| Trash
Collection Requested |
85% |
83% |
We had a service request closeout problem in February which has be addressed. Work was done but not closed out in Hansen System. March numbers should accurately reflect performance. |
| Signs |
80% |
86% |
Recent breakdown of Hansen specialty work codes makes a clear distinction regarding job responsibility. Field Operations will continue to work on improving assignment of work requests and internal investigative processes. |
