On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	April 2004	April 2003 – 04	Agency Remarks on Performance Ratings
Bulk Collection	98%	99%	Consistent performance and response to service requests
Street Repair	98%	93%	Consistent Response — normal fluctuation
Street & Alley Lights	97%	86%	DDOT is increasing its attention to this issue. The problem is that DDOT needs a systemwide upgrade
Alley Cleaning	95%	93%	Consistent performance and response to service requests and on time service delivery
Dead Animal	94%	98%	Consistent performance and response to service requests
Parking Enforcement	94%	92%	Consistent performance and response to service requests
Recycling Bin	93%	90%	Increased emphasis will be placed on fulfilling recycling bin requests
Illegal Dumping	93%	86%	More Complex than other enforcement issues; requires repeat and sometimes lengthy investigations
Recycling Request	90%	65%	Increased oversight to contractor has been implemented
Sanitation Enforcement	89%	92%	Sustained response to service requests through closer monitoring
Yard Waste	88%	96%	Consistent response to service requests
Street Cleaning	88%	96%	Consistent performance and response to service requests and on time service delivery
Litter cans	85%	85%	DPW would appreciate if this catagory be divided into two seperate requests — littercan collection and littercan maintenance installation in order to provide meaningful commentary
Traffic Signals	84%	89%	This high number is a result of increased coordination between DDOT and the contractor

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	April 2004	April 2003 – 04	Agency Remarks on Performance Ratings
Signs	79%	77%	Continuing to refine work order tracking and close out process. Prioritizing and dedicating staff to improve service.
Alley Repair	72%	86%	Increased progress as dry weather conditions continue. Anticipate on-time resolutions to increase

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	April 2004	April 2003– 04	Agency Remarks on Performance Ratings
Super Can	69%	68%	Inventories are low; impact of new deliveries should reflect next reporting period
Department of Health	64%	75%	The Staff assigned to data entry was detailed to lead the emergency cause
Sidewalk Repair	62%	81%	Higher demand due to uprooted sidewalks left from Hurricane Isabel. More manpower will be dedicated to effect better on time resolution. Anticipate positive progress as backlog diminishes
Trash Collection Requested	62%	68%	Working towards more timely response
Abandoned Auto	59%	51%	Steady improvement in response to times based on recent progress changes
Trees	57%	56%	The prioritization of closing out the Mayor's correspondence dictated a reassignment of our limited field staff from closing out Hansens. The next reporting period will see an increase in our percentages
Grass & Weeds Mowing	47%	56%	Service will resume in April
Autumn Leaf Collection	0%	72%	Leaf season began November 3, 2003; lasts through January 10, 2004 — should not be reported during off season