Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (April 2005) and the year (April 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	April 2005	April 2004 – 05	Agency Remarks on Performance Ratings
Department of Health	100%	95%	Consistent performance and response to service requests
Grass & Weeds Mowing	100%	89%	Mowing resumed in April.
Autumn Leaf Collection	100%	89%	Leaf season began November 1, 2004; lasts through January 14, 2005.
Bulk Collection	98%	99%	Consistent performance and response to service requests.
Dead Animal	97%	99%	Consistent performance and response to service requests
Parking Enforcement	96%	95%	Consistent performance and response to service requests
Litter Cans	96%	94%	Consistent performance and response to service requests
Traffic Signals	94%	93%	April 2005 resolution rate increased to 94% due to clearing of overdue service requests that were not visible in the unresolved window for the previous reporting period. We have adjusted our search methods to ensure that both the overdue and unresolved requests are closed out in a timely manner. Dedicated staff to closer follow-up and closure of service requests.
Yard Waste	92%	98%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Sanitation Enforcement	91%	95%	Sustained response to service requests through closer monitoring
Trash Collection Requested	89%	92%	Consistent performance and response to service requests.
Abandoned Auto	88%	79%	Steady improvement in response to service requests.
Recycling Request	88%	69%	Closeouts delayed. Actual performance higher.
Street Cleaning	84%	95%	Scheduled street cleaning services resume in March.
Alley Cleaning	80%	94%	Closeouts delayed. Actual performance higher.
Street & Alley Lights	80%	92%	Since the current Streetlight Maintenance Contractor does not have access to the service request system, Transportation Services Administration has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. They will run on the request within 2 days. Street lighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order. We are not putting the resolution code S0856 (which means scheduled for future date). This new procedure was started March 2005, causing our weekly percentage to drop starting in March 2005.
Abandoned Auto Private Property	80%	68%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	April 2005	April 2004 – 05	Agency Remarks on Performance Ratings
Street Repair	79%	89%	The actual number of requests has increased considerably but we are able to maintain consistent performance and response to service requests.
Parking Meters	77%	56%	Performance has increased due to the fact that more staff has been assisting with the closeout process. Parking meter staff has been working diligently to close out the backlog while staying on schedule with closing out current service requests.
Illegal Dumping	76%	90%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations.
Signs	71%	74%	Performance in this category is beginning to increase from previous months due to favorable weather condition. The number of field days to perform work has increased allowing steady progress in investigation and resolution of complaints. Anticipate further improvement in the spring and summer months with the milder weather.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	April 2005	April 2004 – 05	Agency Remarks on Performance Ratings
Sidewalk Repair	50%	78%	Staffing shortage is affecting our response to sidewalk and alley service request tickets. Our priority with the staff on hand is to focus on street repairs. Once we have a handle on street repairs, we will then tackle sidewalk and alley repairs.
Trees	33%	51%	Urban Forestry Administration will continue to step up our effort to inspect our service requests. Present number reflect the staffing shortage due to retirement. Staff has been assigned to ensure that the inspections are meeting the scheduled time deadline.
Super Can	24%	43%	Parts have been delayed until issuance of new purchase order. Order is expected May 26th. There is a back order list which will take three to four weeks to complete.
Recycling Bin	17%	71%	As of 1/1/ 05 we are no longer providing bins as we will begin 1/24/05 distribution of new recycling wheel carts. This item should be removed from the monthly report.
Alley Repair	10%	64%	Staffing shortage is affecting our response to sidewalk and alley request tickets. Our priority with the staff on hand is to focus on street repairs. Once we have a handle on street repairs, we will then tackle sidewalk and alley repairs.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.