Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (April 2006) and the year (April 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	April 2006	April 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Dead Animal	99%	99%	Consistent performance and response to service requests
Traffic Signals	99%	97%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Sanitation Enforcement	99%	95%	Sustained response to service requests through closer monitoring
Parking Meters	98%	90%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Parking Enforcement	96%	94%	Consistent performance and response to service requests
Street & Alley Lights	96%	94%	Implementing new business process has resulted in consistent performance and response to service requests.
Alley Cleaning	95%	99%	Consistent performance and response to service requests
Bulk Collection	95%	99%	Consistent performance and response to service requests
Yard Waste	95%	99%	Consistent performance and response to service requests
Abandoned Auto	88%	86%	Consistent performance and response to service requests
Litter Cans	87%	97%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Abandoned Auto Private Property	84%	80%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.
Trash Collection Requested	83%	90%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	April 2006	April 2005– 06	Agency Remarks on Performance Ratings
Autumn Leaf Collection	78%	81%	Leaf season was completed January 21, 2006.
Street Repair	75%	91%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service. However, due to the recent move of the Office of Infrastructure Oversight, a two week backlog has negatively affected our ability to resolve requests on-time. This backlog is currently being addressed.
Street Cleaning	73%	97%	Street cleaning resumed March 20, 2006.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	April 2006	April 2005– 06	Agency Remarks on Performance Ratings
Signs	65%	68%	Due to over 600+ requests coming due in April, of which many required lengthy analysis and investigation, TSA staff was not able to meet the schedule of services for April. Staff has been consistent with diminishing the number of backlogged request but fell short for previous month. TSA anticipates higher resolution rates in the upcoming months.
Super Can	64%	55%	The backlog for Supercans has been eliminated. Second or replacement container cost - $62.50; senior citizens - $32.
Illegal Dumping	63%	75%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Grass & Weeds Mowing	60%	95%	Grass and Weeds Mowing season is over. Service suspended until Spring 2006.
Recycling Request	59%	86%	Consistent performance and response to service requests.
Alley Repair	56%	80%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time. However, due to the recent move of the Office of Infrastructure Oversight, a two week backlog has negatively affected our ability to resolve requests on-time. This backlog is currently being addressed.
Recycling Bin	56%	45%	Recycling bin request backlog has been eliminated.
Trees	44%	43%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. On-time percent will improve in the upcoming months.
Sidewalk Repair	38%	81%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time. However, due to the recent move of the Office of Infrastructure Oversight, a two week backlog has negatively affected our ability to resolve requests on-time. This backlog is currently being addressed.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.