Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (April 2007) and the year (April 2006–2007).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	April 2007	April 2006– 07	Agency Remarks on Performance Ratings
Bulk Collection	100%	100%	Consistent performance and response to service requests
Alley Cleaning	100%	99%	Consistent performance and response to service requests
Autumn Leaf Collection	100%	99%	Leaf Collection season ends in January. It will resume again in November 2007.
Department of Health	99%	100%	Consistent performance and response to service requests
Alley Repair	99%	99%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Street Repair	99%	99%
Sanitation Enforcement	99%	99%	Sustained response to service requests through closer monitoring
Sidewalk Repair	99%	97%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Traffic Signals	98%	97%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Parking Enforcement	98%	96%	Consistent performance and response to service requests
Illegal Dumping	96%	84%	We have been working with the Call Center on collapsing five Service Request Types into one. This should eliminate the data management problem which has caused problems in closing out requests.
Street Cleaning	95%	97%	New equipment received in September should improve the operation's response to service requests.
Signs	93%	87%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Recycling Bin	89%	93%	Recycling bin request backlog has been eliminated.
Yard Waste	87%	97%	Consistent performance and response to service requests
Litter Cans	87%	95%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Grass and Weeds Mowing	86%	80%	Mowing does not take place during the winter. The mowing season is April thru September.
Recycling Request	82%	87%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	April 2007	April 2006– 07	Agency Remarks on Performance Ratings
Trash Collection Requested	78%	87%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection. We continued to have some data collection issues in early April. We should be back up in May.
Street & Alley Lights	77%	96%	Implementing a new performance-based contract, which has pro-actively addressed asset management, and improved on-time performance.
Super Can	73%	84%	In March 2007, we had data collection issues. We continued to have some data collection issues in early April. We should be back up in May.
Abandoned Auto	71%	84%	Consistent performance and response to service requests

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	April 2007	April 2006– 07	Agency Remarks on Performance Ratings
Abandoned Auto Private Property	69%	80%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.
Parking Meters	66%	90%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Trees	59%	59%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.