Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (April 2008) and the year (April 2007–2008).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	April 2008	April 2007– 08	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Bulk Collection	100%	100%	Consistent performance and response to service requests
Litter Cans	100%	98%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Dead Animal	99%	98%	Consistent performance and response to service requests
Street & Alley Lights	99%	98%	During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction).
Parking Enforcement	99%	97%	Consistent performance and response to service requests
Yard Waste	98%	98%	Consistent performance and response to service requests
Alley Cleaning	98%	97%	Performance was hurt in February because of the time required to prepare for winter storm events including cleaning of vehicles after mobilizations. We should catch up in March.
Grass and Weeds Mowing	86%	95%	Mowing does not take place during the winter. The mowing season is April thru September.
Traffic Signals	97%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Illegal Dumping	95%	99%	Consistent performance and response to service requests
Parking Meters	95%	88%	The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward.
DMV Driver Vehicle	95%	81%
Street Cleaning	94%	97%	Performance was hurt in February because of the time required to prepare for winter storm events including cleaning of vehicles after mobilizations. We should catch up in March.
Abandoned Auto	90%	85%	Consistent performance and response to service requests
Sanitation Enforcement	87%	98%	Consistent performance and response to service requests
Recycling Request	82%	91%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Signs	80%	86%	Recent breakdown of Hansen specialty work codes makes a clear distinction regarding job responsibility. Field Operations will continue to work on improving assignment of work requests and internal investigative processes.
Trash Collection Requested	80%	85%	We had a service request closeout problem in February which has be addressed. Work was done but not closed out in Hansen System. March numbers should accurately reflect performance.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	April 2008	April 2007– 08	Agency Remarks on Performance Ratings
Abandoned Auto Private Property	74%	79%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.
Street Repair	71%	95%	Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance.
Recycling Bin	71%	88%	Demand for replacement or additional Carts has been higher than anticipated. During February we were awaiting a shipment of carts. A shipment of carts was received in early March and backlog should be cleared by the end of March.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	April 2008	April 2007– 08	Agency Remarks on Performance Ratings
DMV Call Center	64%	64%
Super Can	60%	82%	We had a service request closeout problem in February which has be addressed. Work was done but not closed out in Hansen System. March numbers should accurately reflect performance.
Alley Repair	53%	93%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Sidewalk Repair	50%	92%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
DMV Refunds	48%	31%
Trees	44%	58%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.
DMV Technical Issues	35%	40%
DMV Adjudication	29%	45%
Autumn Leaf Collection	25%	78%	Leaf Collection season ends in January. It will resume again in November 2007. Open reqests are being investigated and closed out.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.