On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	May 2004	May 2003 – 04	Agency Remarks on Performance Ratings
Dead Animal	97%	98%	Consistent performance and response to service requests
Litter Cans	95%	87%	Consistent performance and response to service requests
Alley Cleaning	94%	94%	Consistent performance and response to service requests and on time serivce delivery
Parking Enforcement	94%	92%	Consistent performance and response to service requests
Yard Waste	93%	87%	Consistent response to service requests
Street & Alley Lights	93%	87%	DDOT is increasing its attention to this issue. The problem is that DDOT needs a systemwide upgrade
Bulk Collection	91%	98%	Consistent performance and response to service requests
Street Repair	90%	93%	Consistent response — fluctuation normal
Illegal Dumping	90%	86%	More complex than other enforcement issues; requires repeat and sometimes lengthy investigations
Sanitation Enforcement	88%	91%	Sustained response to service requests through closer monitoring
Recycling Request	84%	65%	Increased oversight to contractor has been implemented
Traffic Signals	81%	88%	This high number is a result of increased coordination between DDOT and the contractor
Trash Collection Requested	81%	71%	Working toward more timely response. We have started a weekly review of all reported missed collections by route including GIS mapping. Call Center is asked NOT to take requests for missed service until after 3 pm each day. Currently many calls are received when service is delayed but collection actually takes place on the day sceduled. Investigating these phantom problem delays our response to real missed collections

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	May 2004	May 2003 – 04	Agency Remarks on Performance Ratings
Recycling Bin	76%	89%	Increased emphasis will be placed on fulfilling recycling bin requests
Department of Health	75%	76%	The staff assigned to data entry was detailed to lead the emergency cause

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	May 2004	May 2003– 04	Agency Remarks on Performance Ratings
Signs	69%	73%	Continuing to refine work order tracking and close out process. Prioritizing and dedicating staff to improve service
Alley Repair	68%	86%	Increased progress as dry weather conditions continue. Anticpate on-time resolutions to increase
Street Cleaning	67%	92%	The lack of available sweeping equipment was a problem in May and continued into June. Fleet management is working to resolve parts inventory problems
Abandoned Auto	66%	52%	Steady improvement in response to times based on recent process changes
Grass & Weeds Mowing	57%	56%	DPW and DDOT share this function
Trees	51%	54%	Field Staff are working to close backlog Hansen requests. The next reporting period will see an increase in our percentages
Super Can	44%	64%	Inventories are low; impact of new deliveries should reflect next reporting period
Sidewalk Repair	36%	79%	Higher demand due to uprooted sidewalks left from Hurricane Isabel. More manpower will be dedicated to effect better on time resolutions. Anticipate positive progress as backlog diminishes
Autumn Leaf Collection	0%	69%	Leaf season began November 3, 2003; lasts through January 10, 2004 — should not be reported during off season