Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (May 2005) and the year (May 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	May 2005	May 2004 – 05	Agency Remarks on Performance Ratings
Department of Health	100%	96%	Consistent performance and response to service requests
Litter Cans	100%	95%	Consistent performance and response to service requests
Yard Waste	99%	100%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Bulk Collection	99%	99%	Consistent performance and response to service requests.
Dead Animal	96%	99%	Consistent performance and response to service requests
Parking Enforcement	93%	95%	Consistent performance and response to service requests
Alley Cleaning	89%	93%	Closeouts delayed. Actual performance higher.
Traffic Signals	87%	93%	May 2005 resolution rate increased to 87% due to clearing of overdue service requests that were not visible in the unresolved window for the previous reporting period. We have adjusted our search methods to ensure that both the overdue and unresolved requests are closed out in a timely manner. Dedicated staff to closer follow-up and closure of service requests.
Abandoned Auto	86%	81%	Steady improvement in response to service requests.
Trash Collection Requested	84%	92%	Consistent performance and response to service requests.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	May 2005	May 2004 – 05	Agency Remarks on Performance Ratings
Street Cleaning	78%	94%	Scheduled street cleaning services experienced unexpected downtime in May.
Sanitation Enforcement	76%	94%	Sustained response to service requests through closer monitoring
Abandoned Auto Private Property	74%	69%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.
Illegal Dumping	74%	88%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations.
Street Repair	71%	88%	The actual number of requests has increased considerably but we are able to maintain consistent performance and response to service requests.
Grass & Weeds Mowing	70%	87%	Mowing resumed in April.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	May 2005	May 2004 – 05	Agency Remarks on Performance Ratings
Parking Meters	77%	56%	Performance has increased due to the fact that more staff has been assisting with the closeout process. Parking meter staff has been working diligently to close out the backlog while staying on schedule with closing out current service requests.
Street & Alley Lights	80%	92%	Since the current Streetlight Maintenance Contractor does not have access to the service request system, Transportation Services Administration has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. They will run on the request within 2 days. Streetlighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order. We are not putting the resolution code S0856 (which means scheduled for future date). This new procedure was started March 2005, causing our weekly percentage to drop starting in March 2005.
Signs	71%	74%	Performance in this category decreased slightly for this period due to higher than normal wet weather slowing progress with sign post installation and ability for Miss Utility to mark underground utilities during periods of rainy weather. Due to backlog of overdue Hansen requests analyst have been working to clear up backlog which has deterred from on time resolution of recent request.
Recycling Request	34%	65%	Contractor collections ended 5/23/2005. All eligible residences are now serviced by DPW crews.
Trees	34%	50%	Urban Forestry Administration will continue to step up our effort to inspect our service requests. Present number reflect the staffing shortage due to retirement. Staff has been assigned to ensure that the inspections are meeting the scheduled time deadline.
Super Can	12%	39%	Parts have been delayed until issuance of new purchase order. Order is expected May 26th. There is a back order list which will take three to four weeks to complete.
Recycling Bin	11%	65%	As of 1/1/ 05 we are no longer providing bins as we will begin 1/24/05 distribution of new recycling wheel carts. This item should be removed from the monthly report.
Alley Repair	7%	55%	Staffing shortage is affecting our response to sidewalk and alley request tickets. Our priority with the staff on hand is to focus on street repairs. Once we have a handle on street repairs, we will then tackle sidewalk and alley repairs.
Sidewalk Repair	6%	72%	Staffing shortage is affecting our response to sidewalk and alley service request tickets. Our priority with the staff on hand is to focus on street repairs. Once we have a handle on street repairs, we will then tackle sidewalk and alley repairs.
Autumn Leaf Collection	0%	90%	Leaf season began November 1, 2004; lasts through January 14, 2005.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.