Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (May 2006) and the year (May 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	May 2006	May 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Yard Waste	100%	100%	Consistent performance and response to service requests
Dead Animal	100%	99%	Consistent performance and response to service requests
Alley Cleaning	98%	99%	Consistent performance and response to service requests
Bulk Collection	99%	99%	Consistent performance and response to service requests
Traffic Signals	99%	97%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Sanitation Enforcement	99%	96%	Sustained response to service requests through closer monitoring
Litter Cans	97%	97%	Consistent performance and response to service requests
Parking Meters	98%	90%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Parking Enforcement	95%	94%	Consistent performance and response to service requests
Recycling Bin	95%	53%	Recycling bin request backlog has been eliminated.
Street & Alley Lights	93%	94%	Implementing new business process has resulted in consistent performance and response to service requests.
Recycling Request	90%	87%	Consistent performance and response to service requests.
Abandoned Auto	89%	86%	Consistent performance and response to service requests
Street Repair	87%	95%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service. However, due to the recent move of the Office of Infrastructure Oversight, a two week backlog has negatively affected our ability to resolve requests on-time. This backlog is currently being addressed.
Alley Repair	86%	90%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time. However, due to the recent move of the Office of Infrastructure Oversight, a two week backlog has negatively affected our ability to resolve requests on-time. This backlog is currently being addressed.
Trash Collection Requested	86%	90%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Abandoned Auto Private Property	81%	80%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	May 2006	May 2005– 06	Agency Remarks on Performance Ratings
Signs	79%	69%	Due to over 600+ requests coming due in April, of which many required lengthy analysis and investigation, TSA staff was not able to meet the schedule of services for April. Staff has been consistent with diminishing the number of backlogged request but fell short for previous month. TSA anticipates higher resolution rates in the upcoming months.
Super Can	78%	60%	The backlog for Supercans has been eliminated. Second or replacement container cost - $62.50; senior citizens - $32.
Sidewalk Repair	71%	88%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time. However, due to the recent move of the Office of Infrastructure Oversight, a two week backlog has negatively affected our ability to resolve requests on-time. This backlog is currently being addressed.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	May 2006	May 2005– 06	Agency Remarks on Performance Ratings
Trees	69%	45%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. On-time percent will improve in the upcoming months.
Street Cleaning	68%	96%	Street cleaning resumed March 20, 2006.
Illegal Dumping	62%	74%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Autumn Leaf Collection	33%	81%	Leaf season was completed January 21, 2006.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.