Top
Performers
(100 – 80%) |
May
2007 |
May
2006– 07 |
Agency
Remarks on Performance Ratings |
| Department
of Health |
100% |
100% |
Consistent
performance and response to service requests |
| Dead Animal |
100% |
99% |
|
| Alley
Cleaning |
100% |
99% |
Consistent
performance and response to service requests |
| Street
Cleaning |
100% |
97% |
New equipment
received in September should improve the operation's response
to service requests. |
| Illegal
Dumping |
100% |
87% |
We have been working with the Call Center on collapsing five Service Request Types into one. This should eliminate the data management problem which has caused problems in closing out requests. |
| Bulk
Collection |
99% |
100% |
Consistent
performance and response to service requests |
| Alley Repair |
98% |
99% |
Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time. |
| Street Repair |
99% |
99% |
|
| Sanitation
Enforcement |
99% |
99% |
Sustained
response to service requests through closer monitoring |
| Traffic
Signals |
99% |
98% |
Dedicated
staff continues to respond to service requests quickly,
which contributes to our consistent performance and on-time
resolutions. |
| Sidewalk
Repair |
97% |
98% |
Rental
of Spray Injection pothole Patchers and Drivers has freed
up resources to improve performance and focus to fulfill
a greater number of service requests on-time. |
| Yard
Waste |
97% |
97% |
Consistent
performance and response to service requests |
| Litter
Cans |
97% |
96% |
Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award. |
| Parking
Enforcement |
95% |
96% |
Consistent
performance and response to service requests |
| Recycling
Bin |
95% |
94% |
Recycling
bin request backlog has been eliminated. |
| Signs |
92% |
91% |
Dedicated
staff and augmented business processes has allowed TSA to
address service requests more quickly, which contributes
to better performance and on-time resolutions. |
| Street
& Alley Lights |
89% |
97% |
April & May on-time numbers were lower than average not due to a delay in filling work orders, but rather a breakdown in the electronic close out of service requests in Hansen. This spring, DDOT synchronized its work order system (iSlims) with Hansen. This process caused inconsistencies and delays at first, but the two systems are working pretty consistently now. The results should reflect the effectiveness of our new streetlight performance-based contract which has improved on-time performance. |
| Parking
Meters |
88% |
89% |
April & May on-time numbers were lower than average not due to a delay in filling work orders, but rather a breakdown in the electronic close out of service requests in Hansen. This spring, DDOT synchronized its work order system (iSlims) with Hansen. This process caused inconsistencies and delays at first, but the two systems are working pretty consistently now. The results should reflect the effectiveness of our new parking meter performance-based contract which has improved on-time performance. |
| Abandoned
Auto Private Property |
83% |
80% |
In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required. |
| Grass
and Weeds Mowing |
82% |
81% |
Mowing does not take place during the winter. The mowing season is April thru September. |
| Recycling
Request |
81% |
86% |
Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection. |
| Super
Can |
81% |
84% |
In March 2007, we had data collection issues. We continued to have some data collection issues in early April. We should be back up in May. |
