Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (May 2008) and the year (May 2007–2008).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	May 2008	May 2007– 08	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Bulk Collection	99%	100%	Consistent performance and response to service requests
Illegal Dumping	99%	99%	Consistent performance and response to service requests
Dead Animal	99%	98%	Consistent performance and response to service requests
Parking Enforcement	99%	97%	Consistent performance and response to service requests
Alley Cleaning	97%	97%	Performance was hurt in February because of the time required to prepare for winter storm events including cleaning of vehicles after mobilizations. We should catch up in March.
Traffic Signals	97%	97%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Street & Alley Lights	93%	98%	During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction).
Sanitation Enforcement	93%	98%	Consistent performance and response to service requests
DMV Driver Vehicle	91%	83%
DMV Call Center	91%	76%
Yard Waste	90%	98%	Consistent performance and response to service requests
Litter Cans	89%	97%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Parking Meters	89%	89%	The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward.
Abandoned Auto	88%	87%	Consistent performance and response to service requests
Abandoned Auto Private Property	87%	81%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.
Grass and Weeds Mowing	86%	94%	Mowing does not take place during the winter. The mowing season is April thru September.
Street Cleaning	85%	97%	Performance was hurt in February because of the time required to prepare for winter storm events including cleaning of vehicles after mobilizations. We should catch up in March.
Trash Collection Requested	83%	86%	We had a service request closeout problem in February which has be addressed. Work was done but not closed out in Hansen System. March numbers should accurately reflect performance.
Recycling Request	81%	90%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	May 2008	May 2007– 08	Agency Remarks on Performance Ratings
Signs	74%	84%	Recent breakdown of Hansen specialty work codes makes a clear distinction regarding job responsibility. Field Operations will continue to work on improving assignment of work requests and internal investigative processes.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	May 2008	May 2007– 08	Agency Remarks on Performance Ratings
Street Repair	67%	92%	Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance.
DMV Technical Issues	67%	40%
Recycling Bin	66%	88%	Demand for replacement or additional Carts has been higher than anticipated. During February we were awaiting a shipment of carts. A shipment of carts was received in early March and backlog should be cleared by the end of March.
Trees	43%	57%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.
DMV Refunds	43%	33%
Super Can	33%	81%	We had a service request closeout problem in February which has be addressed. Work was done but not closed out in Hansen System. March numbers should accurately reflect performance.
Alley Repair	27%	85%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Autumn Leaf Collection	25%	78%	Leaf Collection season ends in January. It will resume again in November 2007. Open reqests are being investigated and closed out.
Sidewalk Repair	18%	84%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
DMV Adjudication	14%	38%

Note: Ranked in order by current month. Average percentage presented for comparison purposes.