On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	June 2004	June 2003 – 04	Agency Remarks on Performance Ratings
Bulk Collection	97%	99%	Consistent performance and response to service requests
Parking Enforcement	95%	92%	Consistent performance and response to service requests
Illegal Dumping	95%	87%	More complex than any other enforcement issues; requires repeat and sometimes lengthy investigations
Dead Animals	93%	98%	Consistent performance and response to service requests
Street & Alley LIghts	93%	88%	DDOT is increasing its attention to this issue. The problem is that DDOT needs a systemwide upgrade
Alley Cleaning	92%	94%	Consistent performance and response to service requests ad on time service delivery
Sanitation Enforcement	90%	91%	Sustained response to service requests through closer monitoring
Traffic Signals	86%	88%	This high number is a result of increased coordination between DDOT and the contractor
Litter Cans	86%	87%	Consistent performance and response to service requests
Street Repair	85%	93%	Consistent response — normal fluctuation
Trash Collection Requested	84%	73%	Working toward more timely response. We have started a weekly review of all reported missed collections by route including GIS mapping. Call Center is asked NOT to take requests for missed service until after 3 pm each day. Currently many calls are received when service is delayed but collection actually takes place on the day sceduled. Investigating these phantom problem delays our response to real missed collections
Street Cleaning	83%	91%	The lack of available sweeping equipment was a problem in May and continued into June. Fleet management is working to resolve parts inventory problems

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	June 2004	June 2003 – 04	Agency Remarks on Performance Ratings
Yard Waste	78%	95%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with other refuse
Abandoned Auto	74%	54%	Steady improvement in response to times based on recent process changes
Department of Health	73%	76%	The Staff Assigned to data entry was detailed to lead the emergency cause
Recycling Bin	82%	88%	Increased emphasis will be placed on fulfilling recycling bin requests

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	June 2004	June 2003– 04	Agency Remarks on Performance Ratings
Recycling Request	66%	64%	Increased oversight to contractor has been implemented
Signs	64%	68%	Continuing to refine work order tracking and close out process. Prioritizing and dedicating staff to improve service
Trees	56%	54%	Being uderstaffed is only part of the new percentages. Once employees are staffed appropriately, UFA will be able to respond to more service requests within the service timetable. UFA is addressing the backlog Hansens from January 2003 to March 2004
Sidewalk Repair	43%	78%	DDOT Street Maintenance began full blitz on the sidewalks beginning July 1. We anticipate on-time resolution to increase to appropriate levels
Super Can	41%	66%	Inventories are low; contractor awaiting new deliveries
Alley Repair	37%	83%	DDOT Street Maintenance began full blitz on the sidewalks beginning July 1. We anticipate on-time resolution to increase to appropriate levels
Grass & Weeds Mowing	17%	49%	DPW and DDOT share this function; on-time service should improve now that the spring rains have passed
Autumn Leaf Collection	0%	69%	Leaf season began November 3, 2003; lasts through January 10, 2004 — should not be reported during off season