Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (June 2005) and the year (June 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	June 2005	June 2004 – 05	Agency Remarks on Performance Ratings
Yard Waste	100%	99%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Department of Health	100%	96%	Consistent performance and response to service requests
Dead Animal	99%	99%	Consistent performance and response to service requests
Bulk Collection	97%	99%	Consistent performance and response to service requests.
Parking Enforcement	97%	95%	Consistent performance and response to service requests
Traffic Signals	96%	93%	During May 2005 resolution rate decreased to 87% due to the need to clear overdue service requests that were not visible in the unresolved window for the previous reporting period. We have adjusted our search methods to ensure that both the overdue and unresolved requests are closed out in a timely manner. Dedicated staff has closed service requests, thus increasing our performance.
Parking Meters	95%	59%	Performance has increased due to the fact that more staff has been assisting with the closeout process. Parking meter staff has been working diligently to close out the backlog while staying on schedule with closing out current service requests.
Trash Collection Requested	93%	93%	Consistent performance and response to service requests.
Litter Cans	90%	95%	Consistent performance and response to service requests
Alley Cleaning	89%	93%	Closeouts delayed. Actual performance higher.
Sanitation Enforcement	87%	94%	Sustained response to service requests through closer monitoring
Street Cleaning	82%	94%	Scheduled street cleaning services experienced unexpected downtime in June delaying on-time response.
Abandoned Auto	82%	83%	Steady improvement in response to service requests.
Recycling Request	82%	69%	Contractor collections ended 5/23/2005. All eligible residences are now serviced by DPW crews.
Street Repair	81%	88%	The actual number of requests has increased considerably but we are able to maintain consistent performance and response to service requests.
Abandoned Auto Private Property	81%	70%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	June 2005	June 2004 – 05	Agency Remarks on Performance Ratings
Illegal Dumping	75%	87%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations.
Street & Alley Lights	71%	89%	Since the current Streetlight Maintenance Contractor does not have access to the service request system, Transportation Services Administration has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. They will run on the request within 2 days. Streetlighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order. We are not putting the resolution code S0856 (which means scheduled for future date). This new procedure was started March 2005, causing our weekly percentage to drop starting in March 2005.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	June 2005	June 2004 – 05	Agency Remarks on Performance Ratings
Signs	62%	71%	Due to backlog of overdue requests, analyst have been working to clean up backlog which has deterred from on time resolution of recent request. Currently, we are still working to clean up backlog of overdue requests, which is still negatively impacting on time resolution of new requests.
Grass & Weeds Mowing	53%	82%	Mowing resumed in April.
Trees	50%	50%	Urban Forestry Administration will continue to step up our effort to inspect our service requests. Present number reflect the staffing shortage due to retirement. Staff has been assigned to ensure that the inspections are meeting the scheduled time deadline.
Sidewalk Repair	32%	70%	Staffing shortage is affecting our response to sidewalk and alley service request tickets. Our priority with the staff on hand is to focus on street repairs. Once we have a handle on street repairs, we will then tackle sidewalk and alley repairs.
Alley Repair	29%	55%	Staffing shortage is affecting our response to sidewalk and alley request tickets. Our priority with the staff on hand is to focus on street repairs. Once we have a handle on street repairs, we will then tackle sidewalk and alley repairs.
Super Can	15%	37%	Parts have been delayed until issuance of new purchase order. Order is expected May 26th. There is a back order list which will take three to four weeks to complete.
Autumn Leaf Collection	0%	91%	Leaf season began November 1, 2004; lasts through January 14, 2005.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.