Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (June 2006) and the year (June 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	June 2006	June 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Dead Animal	100%	99%	Consistent performance and response to service requests
Alley Cleaning	100%	99%	Consistent performance and response to service requests
Bulk Collection	99%	99%	Consistent performance and response to service requests
Traffic Signals	99%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Sanitation Enforcement	98%	97%	Sustained response to service requests through closer monitoring
Sidewalk Repair	97%	94%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Litter Cans	97%	97%	Consistent performance and response to service requests
Recycling Bin	97%	68%	Recycling bin request backlog has been eliminated.
Yard Waste	96%	99%	Consistent performance and response to service requests
Street Repair	96%	97%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Alley Repair	96%	95%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Parking Enforcement	96%	94%	Consistent performance and response to service requests
Parking Meters	96%	93%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Trash Collection Requested	95%	91%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Grass and Weeds Mowing	89%	92%	Grass and weeds mowing is a seasonal service performed on a set rotation. The timing may vary due to weather conditions.
Super Can	88%	65%	The backlog for supercans has been eliminated. Second or replacement container cost - $62.50; senior citizens - $32.
Street & Alley Lights	87%	94%	Implementing a new performance-based contract, which will pro-actively address asset management.
Abandoned Auto	87%	86%	Consistent performance and response to service requests
Signs	86%	71%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Recycling Request	81%	86%	Consistent performance and response to service requests.
Illegal Dumping	81%	74%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	June 2006	June 2005– 06	Agency Remarks on Performance Ratings
Street Cleaning	77%	97%	Street cleaning resumed March 20, 2006.
Abandoned Auto Private Property	76%	80%	This is a new reporting category separated from abandoned auto - public space. In many cases, property owners request removal of vehicles after giving written authorization which requires additional time.
Trees	76%	46%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved, the storm of June 25th did impede the on-time performance.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	June 2006	June 2005– 06	Agency Remarks on Performance Ratings
Autumn Leaf Collection	0%	82%	The 2006 Autumn leaf collection season will resume in November, 2006.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.