Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (June 2007) and the year (June 2006–2007).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	June 2007	June 2006– 07	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Alley Cleaning	100%	99%	Consistent performance and response to service requests
Autumn Leaf Collection	100%	99%	Leaf Collection season ends in January. It will resume again in November 2007.
Sanitation Enforcement	100%	99%	Sustained response to service requests through closer monitoring
Traffic Signals	100%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Bulk Collection	99%	100%	Consistent performance and response to service requests
Alley Repair	99%	99%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Illegal Dumping	99%	91%	We have been working with the Call Center on collapsing five Service Request Types into one. This should eliminate the data management problem which has caused problems in closing out requests.
Dead Animal	98%	99%
Sidewalk Repair	97%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Street Cleaning	97%	97%	New equipment received in September should improve the operation's response to service requests.
Parking Enforcement	97%	96%	Consistent performance and response to service requests
Street Repair	95%	99%
Yard Waste	94%	96%	Consistent performance and response to service requests
Street & Alley Lights	94%	91%	April & May on-time numbers were lower than average not due to a delay in filling work orders, but rather a breakdown in the electronic close out of service requests in Hansen. This spring, DDOT synchronized its work order system (iSlims) with Hansen. This process caused inconsistencies and delays at first, but the two systems are working pretty consistently now. The results should reflect the effectiveness of our new streetlight performance-based contract which has improved on-time performance.
Signs	91%	92%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Grass and Weeds Mowing	89%	77%	Mowing does not take place during the winter. The mowing season is April thru September.
Trash Collection Requested	81%	85%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection. We continued to have some data collection issues in early April. We should be back up in May.
Recycling Request	80%	86%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	June 2007	June 2006– 07	Agency Remarks on Performance Ratings
Parking Meters	74%	87%	April & May on-time numbers were lower than average not due to a delay in filling work orders, but rather a breakdown in the electronic close out of service requests in Hansen. This spring, DDOT synchronized its work order system (iSlims) with Hansen. This process caused inconsistencies and delays at first, but the two systems are working pretty consistently now. The results should reflect the effectiveness of our new parking meter performance-based contract which has improved on-time performance.
Abandoned Auto	74%	82%	Consistent performance and response to service requests
Recycling Bin	72%	92%	Recycling bin request backlog has been eliminated.
Super Can	72%	83%	In March 2007, we had data collection issues. We continued to have some data collection issues in early April. We should be back up in May.
Litter Cans	71%	94%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	June 2007	June 2006– 07	Agency Remarks on Performance Ratings
Trees	69%	60%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.
Abandoned Auto Private Property	64%	79%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.