Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (July 2005) and the year (July 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	July 2005	July 2004 – 05	Agency Remarks on Performance Ratings
Department of Health	100%	98%	Consistent performance and response to service requests
Dead Animal	99%	100%	Consistent performance and response to service requests
Yard Waste	99%	99%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Illegal Dumping	97%	89%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Parking Enforcement	93%	95%	Consistent performance and response to service requests
Sanitation Enforcement	93%	93%	Sustained response to service requests through closer monitoring
Parking Meters	93%	62%	On-time resolutions have decreased a little due to vacation time and the lack of staff in general. However, the remaining staff is diligently working to close out the backlog while staying on schedule with closing out current service requests.
Bulk Collection	92%	99%	Consistent performance and response to service requests
Alley Cleaning	92%	95%	Closeouts delayed. Actual performance higher.
Trash Collection Requested	92%	93%	Consistent performance and response to service requests
Litter Cans	89%	95%	Consistent performance and response to service requests
Abandoned Auto Private Property	82%	71%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	July 2005	July 2004 – 05	Agency Remarks on Performance Ratings
Street Cleaning	78%	93%	Scheduled street cleaning services experienced unexpected downtime in June delaying on-time response.
Street Repair	78%	87%	Though our overall percent of on-time resolution needs improvement, Potholes and Temporary Street Repair had on-time resolutions of 99% and 96% respectively.
Street & Alley Lights	71%	88%	Since the current Streetlight Maintenance Contractor does not have access to DDOT's service request system, Transportation Services Administration has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. In turn, they will run on the request within 2 days. Streetlighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order. This new procedure started in March 2005, causing our weekly percentage to drop.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	July 2005	July 2004 – 05	Agency Remarks on Performance Ratings
Recycling Request	54%	68%	Contractor collections ended 5/23/2005. All eligible residences are now serviced by DPW crews.
Sidewalk Repair	52%	68%	Though our overall percent of on-time resolution needs improvement, Temporary Sidewalk Repair had on-time resolutions at 87% for the month of July.
Trees	50%	49%	Urban Forestry Administration will continue to step up our effort to inspect our service requests amidst summer storms and a staffing shortage. We are currently devising a comprehensive plan to handle our backlog requests while maintaining/handling our current requests.
Signs	49%	70%	Continuing to work on over 500 backlogs of sign service requests. Analysts have been working to clean up backlog, which has adversely affected our monthly ontime resolutions to new service requests.
Grass & Weeds Mowing	46%	84%	Mowing resumed in April.
Alley Repair	44%	55%	Though our overall percent of on-time resolution needs improvement, Temporary Alley Repair had on-time resolutions at 89% for the month of July
Super Can	20%	34%	Parts have been delayed until issuance of new purchase order. Order is expected May 26th. There is a back order list which will take three to four week to complete.
Autumn Leaf Collection	0%	91%	Leaf season began November 1, 2004; lasts through January 14, 2005.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.