On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	August 2004	August 2003 – 04	Agency Remarks on Performance Ratings
Dead Animal	100%	99%	Consistent performance and response to service requests
Department of Health	98%	89%	Used student interns to assist with data entry
Parking Enforcement	96%	93%	Consistent performance and response to service requests
Bulk Collection	95%	99%	Consistent performance and response to service requests
Sanitation Enforcement	93%	92%	Sustained response to service requests through closer monitoring
Alley Cleaning	91%	95%	Consistent performance and response to service requests and on time service delivery
Traffic Signals	90%	90%	Staffing change for the Signal Maintenance Bridge in July results in delays in closing the request in the Hansen system. Work was completed by contractor with schedule of services. Staffing and process changes made to address issue.
Litter Cans	90%	87%	Consistent performance and response to service requests
Street & Alley Lights	87%	89%	DDOT is increasing its attention to this issue. The problem is that DDOT needs a system wide upgrade.
Street Cleaning	81%	91%	The lack of available sweeping equipment was a problem in May and continued into June. Fleet management is working to resolves parts inventory problems.
Yard Waste	80%	96%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Street Repair	82%	93%	Consistent response – normal fluctuation

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	August 2004	August 2003 – 04	Agency Remarks on Performance Ratings
Abandoned Auto	79%	60%	Steady improvement in response to times based on recent process changes
Recycling Request	78%	69%	Increased oversight to contractor has been implemented
Recycling Bin	77%	86%	Increased emphasis will be placed on fulfilling recycling bin requests
Trash Collection Requested	75%	66%	Working toward more timely response. We have started a weekly review of all reported missed collections by route including GIS mapping. Call Center is asked NOT to take requests for missed service until after 3 pm each day. Currently many calls are received when service is delayed but collection actually takes place on the day scheduled. Investigating these phantom problem delays our response to real missed collections.
Illegal Dumping	72%	86%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	August 2004	August 2003– 04	Agency Remarks on Performance Ratings
Alley Repair	67%	80%	Crews have been concentrating on prioritizing street and roadway repairs which have decreased our resolution of alley repair. We will begin to balance this effort in order to catch up with response of alley repairs. Two alleys were repaired in this reporting period by in-house forces - approximately 166 square yards.
Trees	60%	54%	UFA will focus on closing out Hansen reports. Loss of staff has contributed to backlog in closing Hansens although work is being done.
Grass & Weeds Mowing	60%	65%	DPW and DDOT share this function; on-time service should improve now that the spring rains have passed.
Sidewalk Repair	51%	76%	Backlog will begin to diminish as crew catches up. Repaired 14 sidewalk locations that consisted of brick and concrete. Of those 14 sidewalks, approximately 72 linear feet of concrete was used to do the repairs.
Super Can	17%	58%	Inventories are low; contractor awaiting new deliveries
Signs	7%	87%	Performance in this category is driven down significantly by the parking meter (S0276) subcategory in the month of August (2,666 items). This was moved to the Call Center in May 2004. Program has focused on entering trouble reports into contractor maintenance database for resolution. Loss of two staff has affected the ability to close out the completed contractor work as requests in Hansen in a timely manner. Staffing and process issues have been and continue to be addressed to reduce the administrative processing time. This is a priority for the program.
Autumn Leaf Collection	0%	72%	Leaf season began November 3, 2003; lasts through January 10, 2004 - should not be reported during off season