Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (August 2005) and the year (August 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	August 2005	August 2004 – 05	Agency Remarks on Performance Ratings
Department of Health	100%	99%	Consistent performance and response to service requests
Bulk Collection	98%	99%	Consistent performance and response to service requests
Yard Waste	98%	99%	Consistent performance and response to service requests
Alley Cleaning	98%	97%	Consistent performance and response to service requests
Traffic Signals	98%	94%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Dead Animal	97%	99%	Consistent performance and response to service requests
Litter Cans	97%	96%	Consistent performance and response to service requests
Parking Enforcement	97%	96%	Consistent performance and response to service requests
Street Repair	97%	88%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Parking Meters	96%	65%	On-time resolutions have increased due to staff diligently working to close out the backlog while staying on schedule with resolving current service requests.
Trash Collection Requested	95%	93%	Consistent performance and response to service requests
Sanitation Enforcement	91%	93%	Sustained response to service requests through closer monitoring
Alley Repair	87%	57%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Street Cleaning	85%	94%	Working to resolve equipment problems which have delayed service.
Street & Alley Lights	83%	90%	Since the current Streetlight Maintenance Contractor does not have access to DDOT's service request system, TSA has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. In turn, they will run on the request within 2 days. Streetlighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order.
Sidewalk Repair	83%	70%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Abandoned Auto	82%	85%	Steady improvement in response to service requests
Abandoned Auto Private Property	81%	72%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	August 2005	August 2004 – 05	Agency Remarks on Performance Ratings
Illegal Dumping	76%	87%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Recycling Request	76%	69%	Contractor has almost finished distribution of new carts. Recycling bins are now being stocked. Total requests should drop significantly in September and overall on time response rate improve.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	August 2005	August 2004 – 05	Agency Remarks on Performance Ratings
Trees	66%	50%	Urban Forestry Administration will continue to step up our effort to inspect our service requests amidst summer storms and a staffing shortage. We are currently devising a comprehensive plan to handle our backlog requests while maintaining/handling our current requests.
Signs	46%	68%	Continuing to work on over 500 backlogs of sign service requests. Analysts have been working to clean up backlog, which has adversely affected our monthly ontime resolutions to new service requests.
Grass & Weeds Mowing	44%	81%	One of three Mowing crews assisted Parks and Recreation most of the month of August in catching up on its backlog. This created a back log for DPW. We should be back on schedule in September.
Super Can	20%	35%	We received a cart and parts shipments the last week of August and first week of September. This should allow us to eliminate the back order requests over the next four to six weeks.
Autumn Leaf Collection	0%	91%	Leaf season begins Monday, October 31, 2005.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.