Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (August 2006) and the year (August 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	August 2006	August 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Sidewalk Repair	100%	97%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Bulk Collection	99%	99%	Consistent performance and response to service requests
Alley Repair	99%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Traffic Signals	99%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Dead Animal	98%	99%	Consistent performance and response to service requests
Sanitation Enforcement	98%	98%	Sustained response to service requests through closer monitoring
Parking Enforcement	97%	94%	Consistent performance and response to service requests
Recycling Bin	97%	76%	Recycling bin request backlog has been eliminated.
Street Repair	96%	98%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Street & Alley Lights	96%	96%	Implementing a new performance-based contract, which will pro-actively address asset management.
Yard Waste	94%	99%	Consistent performance and response to service requests
Litter Cans	93%	97%	Consistent performance and response to service requests
Parking Meters	92%	93%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Signs	92%	75%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Abandoned Auto	91%	87%	Consistent performance and response to service requests
Alley Cleaning	82%	97%	Consistent performance and response to service requests
Super Can	89%	71%	The backlog for supercans has been eliminated. Second or replacement container cost - $62.50; senior citizens - $32.
Trash Collection Requested	87%	89%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Abandoned Auto Private Property	87%	80%	This is a new reporting category separated from abandoned auto - public space. In many cases, property owners request removal of vehicles after giving written authorization which requires additional time.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	August 2006	August 2005– 06	Agency Remarks on Performance Ratings
Recycling Request	70%	88%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	August 2006	August 2005– 06	Agency Remarks on Performance Ratings
Illegal Dumping	66%	71%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Street Cleaning	53%	91%	New equipment received in September should improve the operation's response to service requests.
Trees	49%	48%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, our efforts were focused on cleanup after the storm Ernesto.
Grass and Weeds Mowing	30%	82%	Grass and weeds mowing is a seasonal service performed on a set rotation. The timing may vary due to weather conditions.
Autumn Leaf Collection	0%	82%	The 2006 Autumn leaf collection season will resume in November, 2006.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.