Top
Performers
(100 – 80%) |
August
2007 |
August
2006– 07 |
Agency
Remarks on Performance Ratings |
| Alley
Cleaning |
100% |
100% |
Consistent
performance and response to service requests |
| Bulk
Collection |
100% |
100% |
Consistent
performance and response to service requests |
| Autumn
Leaf Collection |
100% |
99% |
Leaf Collection season ends in January. It will resume again in November 2007. |
| Street
Cleaning |
100% |
98% |
Consistent performance and response to service requests |
| Illegal
Dumping |
100% |
94% |
Consistent performance and response to service requests |
| Sanitation
Enforcement |
98% |
99% |
Consistent performance and response to service requests |
| Traffic
Signals |
98% |
98% |
Dedicated
staff continues to respond to service requests quickly,
which contributes to our consistent performance and on-time
resolutions. |
| Department
of Health |
97% |
100% |
Consistent
performance and response to service requests |
| Parking
Enforcement |
96% |
96% |
Consistent
performance and response to service requests |
| Litter
Cans |
96% |
95% |
Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award. |
| Street Repair |
95% |
99% |
Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance. |
| Alley Repair |
95% |
98% |
Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time. |
| Street
& Alley Lights |
94% |
92% |
During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction). In July, the Traffic Services Administration teams were still responsible for the follow-up on referred work orders that had to have problem changes in the Hansen database. |
| Signs |
94% |
92% |
Working on improvement of internal investigative process. Dedicating staff and augmenting business plan through personnel realignment of the Branch. |
| Trash
Collection Requested |
93% |
85% |
Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00pm. Please do not call on the scheduled day of collection. We continued to work to improve our response time. |
| Sidewalk
Repair |
91% |
98% |
Rental
of Spray Injection pothole Patchers and Drivers has freed
up resources to improve performance and focus to fulfill
a greater number of service requests on-time. |
| Yard
Waste |
91% |
97% |
Consistent
performance and response to service requests |
| Dead Animal |
88% |
98% |
Consistent performance and response to service requests |
| Recycling
Request |
88% |
85% |
Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection. |
| Grass
and Weeds Mowing |
83% |
78% |
Mowing does not take place during the winter. The mowing season is April thru September. |
| Parking
Meters |
82% |
84% |
The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward. |
| Trees |
80% |
60% |
UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes. |
