On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	September 2004	September 2003 – 04	Agency Remarks on Performance Ratings
Dead Animal	100%	99%	Consistent performance and response to service requests
Yard Waste	98%	98%	Yard waste is collected at the same time as trash. Residents are urged to bage or bundle their yard waste and place it at their point of collection with the other refuse
Parking Enforcement	96%	94%	Consistent performance and response to service requests
Bulk Collection	94%	98%	Consistent performance and response to service requests
Sanitation Enforcement	94%	92%	Sustained response to service requests through closer monitoring
Streets & Alley Lights	91%	89%	DDOT is increasing its attention to this issue. The problem facing DDOT is that the street lighting infrastructure is old and needs a system wide upgrade.
Illegal Dumping	89%	87%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Street Cleaning	88%	91%	The lack of available sweeping equipment was a problem in May and continued into June. Fleet management is working to resolve parts inventory problems.
Trash Collection Requested	88%	79%	Working toward more timely response. We have started a weekly review of all reported missed collections by route including GIS mapping. Call Center is asked NOT to take requests for missed service until after 3 pm each day. Currently many calls are received when service is delayed but collection actually takes place on the day scheduled. Investigating these phantom problem delays our response to real missed collections.
Recycling Request	88%	73%	Increased oversight to contractor has been implemented
Department of Health	84%	89%	Used student interns to assist with data entry
Litter Cans	82%	88%	Consistent performance and response to service requests
Traffic Signals	80%	89%	Staffing change for the Signal Maintenance Bridge in July resulted in delays in closing the requests in the Hansen system. Work was completed by contractor with schedule of services. Staffing and process changes made to address issue.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	September 2004	September 2003 – 04	Agency Remarks on Performance Ratings
Recycle Bin	76%	85%	Increased emphasis will be placed on fulfilling recycling bin requests
Abandoned Auto	74%	63%	Steady improvement in response to times based on recent process changes
Street Repair	73%	92%	Instead of reactive pothole patching, we are now concentrating on milling and paving as well as pothole patching. We have completed 1046 tons of paving for DPW Blue Plains Abandoned Car Lot and 421 tons of milling and paving on Rhode Island Avenue, We also completed 175 location of pothole patching. The outcome of our present strategy should meet the customers needs in the future.
Grass & Weeds Mowing	73%	71%	DPW and DDOT share this function; on-time service should improve now that the spring rains have passed.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	September 2004	September 2003– 04	Agency Remarks on Performance Ratings
Trees	59%	52%	UFA will continue to step up our effort to inspect our Hansens.
Alley Repair	57%	77%	Crews have been concentrating on prioritizing street and roadway repairs which have decreased our resolution of alley repair. We will begin to balance this effort in order to catch up with response of alley repairs. Two alleys were repaired in this reporting period by in-house forces.
Sidewalk Repair	50%	72%	Backlog will begin to diminish as crew catches up. Repaired 47 sidewalk locations.
Super Can	15%	53%	Inventories are low; contractor awaiting new deliveries
Signs	6%	44%	Performance in this category is driven down significantly by the parking meter (S0276) subcategory in the month of August (2,666 items). This was moved to the Call Center in May 2004. Program has focused on entering trouble reports into contractor maintenance database for resolution. Loss of two staff has affected the ability to close out the completed contractor work as requests in Hansen in a timely manner in August and September. August and September have been problematic due to the catching up with the August requests/resolutions. Staffing issue has been addressed and data process changes are complete which directly download the requests for service into the contractor's maintenance database. This change has significantly reduced the administrative processing time. This is a priority for the program.
Autumn Leaf Collection	0%	72%	Leaf season began November 3, 2003; lasts through January 10, 2004 - should not be reported during off season