Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (September 2005) and the year (September 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	September 2005	September 2004 – 05	Agency Remarks on Performance Ratings
Dead Animal	100%	100%	Consistent performance and response to service requests
Bulk Collection	100%	99%	Consistent performance and response to service requests
Department of Health	100%	99%	Consistent performance and response to service requests
Alley Cleaning	100%	97%	Consistent performance and response to service requests
Street Cleaning	100%	98%	Working to resolve equipment problems which have delayed service.
Grass & Weeds Mowing	100%	97%	One of three Mowing crews assisted Parks and Recreation most of the month of August in catching up on its backlog. This created a back log for DPW. We should be back on schedule in September.
Yard Waste	99%	100%	Consistent performance and response to service requests
Traffic Signals	99%	94%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Parking Enforcement	98%	96%	Consistent performance and response to service requests
Litter Cans	96%	98%	Consistent performance and response to service requests
Sidewalk Repair	95%	70%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Street Repair	94%	88%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Sanitation Enforcement	91%	93%	Sustained response to service requests through closer monitoring
Alley Repair	90%	57%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Trash Collection Requested	89%	93%	Consistent performance and response to service requests
Parking Meters	87%	72%	Staff continues to work diligently to resolve current service requests on-time.
Abandoned Auto	87%	85%	Steady improvement in response to service requests
Recycling Request	82%	70%	Contractor has almost finished distribution of new carts. Recycling carts are now being stocked. Total requests should drop significantly in October and overall on time response rate should improve.
Abandoned Auto Private Property	81%	73%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.
Street & Alley Lights	80%	90%	Since the current Streetlight Maintenance Contractor does not have access to DDOT's service request system, TSA has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. In turn, they will run on the request within 2 days. Streetlighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	September 2005	September 2004 – 05	Agency Remarks on Performance Ratings
Illegal Dumping	75%	86%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	September 2005	September 2004 – 05	Agency Remarks on Performance Ratings
Signs	45%	66%	TSA Staff continues to work on over 700 sign service requests. Analysts have been working to clean up this backlog, which has adversely affected our resolving of new service requests on-time.
Trees	38%	49%	Urban Forestry Administration will continue to step up their effort to inspect service requests amidst current staffing shortages. UFA is devising a comprehensive plan to handle all backlog requests while maintaining and handling current requests.
Super Can	17%	39%	We continue to work through the request backlogs for new containers and container repairs. DPW anticipates this backlog to be resolved by October.
Recycling Bin	3%	49%	See Recycling Requests.
Autumn Leaf Collection	0%	91%	Leaf season begins Monday, October 31, 2005.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.