Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (September 2006) and the year (September 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	September 2006	September 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Bulk Collection	100%	99%	Consistent performance and response to service requests
Street Repair	100%	98%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Sidewalk Repair	100%	97%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Yard Waste	99%	99%	Consistent performance and response to service requests
Street & Alley Lights	99%	96%	Implementing a new performance-based contract, which will pro-actively address asset management.
Alley Cleaning	98%	99%	Consistent performance and response to service requests
Dead Animal	98%	99%	Consistent performance and response to service requests
Sanitation Enforcement	98%	98%	Sustained response to service requests through closer monitoring
Traffic Signals	98%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Parking Enforcement	93%	93%	Consistent performance and response to service requests
Illegal Dumping	93%	71%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Parking Meters	92%	93%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Signs	92%	75%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Street Cleaning	87%	93%	New equipment received in September should improve the operation's response to service requests.
Recycling Bin	87%	77%	Recycling bin request backlog has been eliminated.
Trash Collection Requested	85%	89%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Abandoned Auto	81%	87%	Consistent performance and response to service requests
Abandoned Auto Private Property	80%	80%	This is a new reporting category separated from abandoned auto - public space. In many cases, property owners request removal of vehicles after giving written authorization which requires additional time.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	September 2006	September 2005– 06	Agency Remarks on Performance Ratings
Super Can	73%	72%	We continue to have problems meeting service level standards. Problems will be reevaluated and resolved this month. Improvement should show in November.
Recycling Request	71%	87%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	September 2006	September 2005– 06	Agency Remarks on Performance Ratings
Trees	61%	49%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, our efforts were focused on cleanup after the storm Ernesto.
Litter Cans	58%	93%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Grass and Weeds Mowing	15%	76%	Grass & Weeds Mowing during the month of Sept our crews were pulled to do other special cutting projects. We will have the back log eliminated by the end of October.
Autumn Leaf Collection	0%	82%	The 2006 Autumn leaf collection season will resume in November, 2006.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.