Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (September 2008) and the year (September 2007–2008).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	September 2008	September 2007– 08	Agency Remarks on Performance Ratings
Illegal Dumping	100%	99%	Consistent performance and response to service requests
Dead Animal	100%	98%	Consistent performance and response to service requests
Parking Meters	100%	95%	The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward.
DMV Technical Issues	100%	41%
Department of Health	99%	100%	Consistent performance and response to service requests
Parking Enforcement	99%	98%	Consistent performance and response to service requests
Alley Cleaning	99%	97%	Consistent performance and response to service requests.
Bulk Collection	98%	100%	Consistent performance and response to service requests
DMV Driver Vehicle	98%	91%
Street & Alley Lights	96%	98%	During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction).
Sanitation Enforcement	93%	96%	Consistent performance and response to service requests
DMV Call Center	90%	85%
Traffic Signals	88%	85%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Abandoned Auto Private Property	87%	82%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.
Abandoned Auto	84%	89%	Consistent performance and response to service requests
Yard Waste	83%	96%	Consistent performance and response to service requests
Recycling Request	82%	89%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	September 2008	September 2007– 08	Agency Remarks on Performance Ratings
Street Cleaning	78%	94%	Consistent performance and response to service requests.
Trees	74%	53%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	September 2008	September 2007– 08	Agency Remarks on Performance Ratings
Alley Repair	64%	70%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
DMV Refunds	64%	57%
Signs	63%	78%	Recent breakdown of Hansen specialty work codes makes a clear distinction regarding job responsibility. Field Operations will continue to work on improving assignment of work requests and internal investigative processes.
Street Repair	62%	84%	Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance.
Trash Collection Requested	62%	81%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews are often out past 3:00 pm. Please do not call on the scheduled day of collection.
Super Can	61%	81%	The DDOE/DOH commercial about rat prevention generated a larger than average request for trash containers. Residents requesting an additional supercan should refer to the DPW website for ordering and cost information.
Litter Cans	59%	92%	On-time nighttime littercan collections were hampered by a higher than expected use of employee leave. DPW expects on-time performance to recover in October.
Recycling Bin	51%	84%	Recycling cart delivery was delayed. The carts have been received and DPW is working to eliminate the backlog of requests.
Sidewalk Repair	34%	62%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Grass and Weeds Mowing	33%	72%	Crews received additional assignments in July that increased cycle times between cuttings.
DMV Adjudication	30%	33%
Autumn Leaf Collection	25%	78%	Leaf Collection season ends in January. It will resume again in November 2008. Open reqests are being investigated and closed out.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.