On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	October 2004	October 2003 – 04	Agency Remarks on Performance Ratings
Department of Health	100%	91%	Used student interns to assist with data entry
Autumn Leaf Collection	100%	72%	Leaf season began November 3, 2003; lasts through January 10, 2004 - should not be reported during off season
Bulk Collection	99%	99%	Consistent performance and response to service requests
Dead Animal	99%	99%	Consistent performance and response to service requests
Sanitation Enforcement	99%	95%	Sustained response to service requests through closer monitoring
Yard Waste	98%	98%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Parking Enforcement	97%	94%	Consistent performance and response to service requests
Trash Collection Requested	94%	81%	Working toward more timely response. We have started a weekly review of all reported missed collections by route including GIS mapping. Call Center is asked NOT to take requests for missed service until after 3 pm each day. Currently many calls are received when service is delayed but collection actually takes place on the day scheduled. Investigating these phantom problem delays our response to real missed collections.
Street Cleaning	93%	94%	The lack of available sweeping equipment was a problem in May and continued into June. Fleet management is working to resolve parts inventory problems.
Street & Alley Lights	93%	89%	DDOT is increasing its attention to this issue. The problem facing DDOT is that the street lighting infrastructure is old and needs a system wide upgrade.
Alley Cleaning	89%	96%	Staffing change for the Signal Maintenance Bridge in July resulted in delays in closing the requests in the Hansen system. Work was completed by contractor with schedule of services. Staffing and process changes made to address issue.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	October 2004	October 2003 – 04	Agency Remarks on Performance Ratings
Street Repair	78%	91%	Instead of reactive pothole patching, we are now concentrating on milling and paving as well as pothole patching. We have completed 1046 tons of paving for DPW Blue Plains Abandoned Car Lot and 421 tons of milling and paving on Rhode Island Avenue, We also completed 175 location of pothole patching. The outcome of our present strategy should meet the customers needs in the future.
Litter Cans	77%	90%	Consistent performance and response to service requests
Abandoned Auto	77%	67%	Steady improvement in response to times based on recent process changes
Recycling Request	74%	75%	Increased oversight to contractor has been implemented
Signs	73%	76%	Performance in this category is driven down significantly by the parking meter (S0276) subcategory in the month of August (2,666 items). This was moved to the Call Center in May 2004. Program has focused on entering trouble reports into contractor maintenance database for resolution. Loss of two staff has affected the ability to close out the completed contractor work as requests in Hansen in a timely manner in August and September. August and September have been problematic due to the catching up with the August requests/resolutions. Staffing issue has been addressed and data process changes are complete which directly download the requests for service into the contractor's maintenance database. This change has significantly reduced the administrative processing time. This is a priority for the program.
Illegal Dumping	72%	87%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Sidewalk Repair	71%	80%	Backlog will begin to diminish as crew catches up. Repaired 47 sidewalk locations.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	October 2004	October 2003– 04	Agency Remarks on Performance Ratings
Alley Repair	68%	82%	Crews have been concentrating on prioritizing street and roadway repairs which have decreased our resolution of alley repair. We will begin to balance this effort in order to catch up with response of alley repairs. Two alleys were repaired in this reporting period by in-house forces.
Recycling Bin	62%	83%	Increased emphasis will be placed on fulfilling recycling bin requests
Grass & Weeds Mowing	42%	77%	DPW and DDOT share this function; on-time service should improve now that the spring rains have passed.
Trees	39%	51%	UFA will continue to step up our effort to inspect our Hansens.
Super Can	27%	50%	Inventories are low; contractor awaiting new deliveries
Parking Meters	3%	31%