Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (October 2005) and the year (October 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	October 2005	October 2004 – 05	Agency Remarks on Performance Ratings
Alley Cleaning	100%	98%	Consistent performance and response to service requests
Department of Health	99%	100%	Consistent performance and response to service requests
Sanitation Enforcement	99%	93%	Sustained response to service requests through closer monitoring
Bulk Collection	98%	99%	Consistent performance and response to service requests
Traffic Signals	98%	95%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Dead Animal	96%	99%	Consistent performance and response to service requests
Parking Enforcement	94%	96%	Consistent performance and response to service requests
Street Repair	93%	88%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Parking Meters	92%	77%	Staff continues to work diligently to resolve current service requests on-time.
Street & Alley Lights	90%	91%	Since the current Streetlight Maintenance Contractor does not have access to DDOT's service request system, TSA has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. In turn, they will run on the request within 2 days. Streetlighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order.
Yard Waste	89%	99%	Consistent performance and response to service requests
Litter Cans	89%	97%	Consistent performance and response to service requests
Street Cleaning	88%	98%	Working to resolve equipment problems which have delayed service.
Abandoned Auto	85%	86%	Steady improvement in response to service requests
Sidewalk Repair	85%	71%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Abandoned Auto Private Property	80%	76%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	October 2005	October 2004 – 05	Agency Remarks on Performance Ratings
Illegal Dumping	69%	84%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Recycling Request	69%	69%	This measure combines requests for recycling carts, bins and collection. Total volume of calls decreased by 25% in October to their lowest level in the past 12 months.
Alley Repair	69%	56%	Due to a temporary staffing shortage in October service requests were not resolved on-time. However, a greater effort to resolve service requests on-time will resume in November.
Trash Collection Requested	68%	91%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Signs	68%	70%	TSA Staff continues to work on over 800 sign service requests. Analysts have been working to clean up this backlog, which has adversely affected our resolving of new service requests on-time.
Grass & Weeds Mowing	61%	95%	Due to drought conditions during the month of October, no grass was growing. Therefore, crews were assigned to nuisance abatement activities.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	October 2005	October 2004 – 05	Agency Remarks on Performance Ratings
Trees	36%	47%	Urban Forestry Administration will continue to step up their effort to inspect service requests amidst current staffing shortages. UFA is devising a comprehensive plan to handle all backlog requests while maintaining and handling current requests.
Super Can	28%	44%	We continue to work through the request backlogs for new containers and container repairs. DPW anticipates this backlog to be resolved by October.
Recycling Bin	3%	42%	See Recycling Requests.
Autumn Leaf Collection	0%	91%	Leaf season begins Monday, October 31, 2005.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.