Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (October 2006) and the year (October 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	October 2006	October 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Alley Cleaning	100%	99%	Consistent performance and response to service requests
Litter Cans	100%	97%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Bulk Collection	99%	99%	Consistent performance and response to service requests
Dead Animal	99%	99%	Consistent performance and response to service requests
Street Cleaning	99%	97%	New equipment received in September should improve the operation's response to service requests.
Street Repair	98%	98%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Traffic Signals	98%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Sidewalk Repair	98%	97%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Alley Repair	97%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Sanitation Enforcement	97%	98%	Sustained response to service requests through closer monitoring
Street & Alley Lights	97%	97%	Implementing a new performance-based contract, which has pro-actively addressed asset management, and improved on-time performance.
Parking Enforcement	95%	93%	Consistent performance and response to service requests
Parking Meters	94%	93%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Abandoned Auto Private Property	93%	81%	This is a new reporting category separated from abandoned auto - public space. In many cases, property owners request removal of vehicles after giving written authorization which requires additional time.
Signs	92%	77%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Recycling Bin	90%	79%	Recycling bin request backlog has been eliminated.
Illegal Dumping	89%	71%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Grass and Weeds Mowing	87%	80%	Grass & Weeds Mowing during the month of Sept our crews were pulled to do other special cutting projects. We will have the back log eliminated by the end of October.
Abandoned Auto	86%	87%	Consistent performance and response to service requests
Yard Waste	82%	98%	Consistent performance and response to service requests

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	October 2006	October 2005– 06	Agency Remarks on Performance Ratings
Super Can	73%	76%	We continue to have problems meeting service level standards. Problems will be reevaluated and resolved this month. Improvement should show in November.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	October 2006	October 2005– 06	Agency Remarks on Performance Ratings
Trash Collection Requested	65%	87%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Trees	51%	49%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.
Recycling Request	50%	87%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Autumn Leaf Collection	0%	82%	The 2006 Autumn leaf collection season will resume in November, 2006.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.