Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (October 2008) and the year (October 2007–2008).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	October 2008	October 2007– 08	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Bulk Collection	100%	100%	Consistent performance and response to service requests
Illegal Dumping	100%	99%	Consistent performance and response to service requests
Dead Animal	100%	99%	Consistent performance and response to service requests
Street Cleaning	100%	98%	Consistent performance and response to service requests.
Alley Cleaning	100%	97%	Consistent performance and response to service requests.
Grass and Weeds Mowing	100%	88%	Mowing will resume in April
Autumn Leaf Collection	100%	78%	Leaf Collection season ends in January. Crews are currently on schedule.
Parking Enforcement	99%	99%	Consistent performance and response to service requests
Sanitation Enforcement	99%	96%	Consistent performance and response to service requests
Parking Meters	99%	95%	The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward.
Street & Alley Lights	97%	98%	During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction).
Yard Waste	97%	98%	Consistent performance and response to service requests
Litter Cans	95%	95%	On-time nighttime littercan collections were hampered by a higher than expected use of employee leave. DPW expects on-time performance to recover in October.
Recycling Request	95%	91%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
DMV Driver Vehicle	94%	92%
Abandoned Auto Private Property	93%	83%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.
Trash Collection Requested	91%	85%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews are often out past 3:00 pm. Please do not call on the scheduled day of collection.
Abandoned Auto	88%	89%	Consistent performance and response to service requests
Traffic Signals	86%	95%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	October 2008	October 2007– 08	Agency Remarks on Performance Ratings
Sidewalk Repair	78%	64%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Alley Repair	73%	71%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
DMV Refunds	70%	59%

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	October 2008	October 2007– 08	Agency Remarks on Performance Ratings
Street Repair	68%	83%	Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance.
DMV Call Center	63%	84%
Recycling Bin	60%	84%	Recycling cart delivery was delayed. The carts have been received and DPW is working to eliminate the backlog of requests.
Super Can	60%	80%	The DDOE/DOH commercial about rat prevention generated a larger than average request for trash containers. Residents requesting an additional supercan should refer to the DPW website for ordering and cost information.
DMV Adjudication	50%	35%
Trees	48%	50%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.
DMV Technical Issues	40%	41%
Signs	28%	73%	Recent breakdown of Hansen specialty work codes makes a clear distinction regarding job responsibility. Field Operations will continue to work on improving assignment of work requests and internal investigative processes.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.