On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	November 2004	November 2003 – 04	Agency Remarks on Performance Ratings
Dead Animal	100%	99%	Consistent performance and response to service requests
Litter Cans	100%	91%	Consistent performance and response to service requests
Yard Waste	99%	98%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Santitation Enforcement	99%	96%	Sustained response to service request through closer monitoring
Department of Health	99%	91%	Used student interns to assist with data entry
Parking Enforcement	93%	94%	Consistent performance and response to service requests
Illegal Dumping	93%	92%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Bulk Collection	91%	98%	Consistent performance and response to service requests
Street Repair	89%	92%	Instead of reactive pothole patching, we are now concentrating on milling and paving as well as pothole patching. We have completed 1046 tons of paving for DPW Blue Plains Abandoned Car Lot and 421 tons of milling and paving on Rhode Island Avenue, We also completed 175 location of pothole patching. The outcome of our present strategy should meet the customers needs in the future.
Street & Alley Lights	88%	89%	DDOT is increasing its attention to this issue. The problem facing DDOT is that the street lighting infrastructure is old and needs a system wide upgrade.
Trash Collection Requested	86%	87%	Working toward more timely response. We have started a weekly review of all reported missed collections by route including GIS mapping. Call Center is asked NOT to take requests for missed service until after 3 pm each day. Currently many calls are received when service is delayed but collection actually takes place on the day scheduled. Investigating these phantom problem delays our response to real missed collections.
Traffic Signals	85%	92%	Staffing change for the Signal Maintenance Bridge in July resulted in delays in closing the requests in the Hansen system. Work was completed by contractor with schedule of services. Staffing and process changes made to address issue.
Sidewalk Repair	84%	81%	Backlog will begin to diminish as crew catches up. Repaired 95 sidewalk locations.
Alley Cleaning	83%	96%	Consistent performance and response to service requests and on time service delivery.
Abandoned Auto	82%	68%	Steady improvement in response to times based on recent process changes

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	November 2004	November 2003 – 04	Agency Remarks on Performance Ratings
Recycling Bin	77%	83%	Increased emphasis will be placed on fulfilling recycling bin requests

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	November 2004	November 2003– 04	Agency Remarks on Performance Ratings
Street Cleaning	68%	92%	Street sweeping services were impacted by higher than expected equipment downtime and the start of the seasonal leaf collection program.
Alley Repair	68%	81%	Crews have been concentrating on prioritizing street and roadway repairs which have decreased our resolution of alley repair. We will begin to balance this effort in order to catch up with response of alley repairs. Thirty-three (33) alleys were repaired in this reporting period by in-house forces.
Autumn Leaf Collection	66%	71%	Leaf season began November 1, 2004; lasts through January 14, 2005.
Signs	62%	75%	Performance in this category has been on the declined due to poor weather affecting the number of field days to perform work.
Trees	34%	51%	UFA will continue to step up our effort to inspect our Hansens.
Recycling Request	33%	74%	Continued pressure on the contractor is not yielding the desired result.
Grass & Weeds Mowing	30%	63%	DPW and DDOT share this function; on-time service should improve now that the spring rains have passed.
Super Can	25%	47%	Inventories are low; contractor awaiting new deliveries
Parking Meters	11%	34%	Performance in this category is driven down significantly by the parking meter (S0276) subcategory in the month of November. This was moved to the Call Center in May 2004. Program has focused on entering trouble reports into contractor maintenance database for resolution. Loss of two staff has affected the ability to close out the completed contractor work as requests in Hansen in a timely manner in August and September. The past four months have been problematic due to the catching up with the backlog requests/resolutions. Staffing issue has been addressed and data process changes are complete which directly download the requests for service into the contractor's maintenance database. This change has significantly reduced the front end administrative processing time but the resolution still remains problematic and we are working to address this by the end of January 2005. This is a priority for the program.