Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (November 2005) and the year (November 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	November 2005	November 2004 – 05	Agency Remarks on Performance Ratings
Department of Health	100%	99%	Consistent performance and response to service requests
Bulk Collection	100%	99%	Consistent performance and response to service requests
Alley Repair	100%	74%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Yard Waste	99%	100%	Consistent performance and response to service requests
Traffic Signals	98%	95%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Alley Cleaning	97%	99%	Consistent performance and response to service requests
Street Repair	97%	92%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Sidewalk Repair	97%	83%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Sanitation Enforcement	96%	93%	Sustained response to service requests through closer monitoring
Dead Animal	95%	99%	Consistent performance and response to service requests
Street & Alley Lights	95%	92%	Since the current Streetlight Maintenance Contractor does not have access to DDOT's service request system, TSA has implemented the following procedure to have a street or alley light serviced: print all street and alley service requests each day, fax to the maintenance contractor, who will input the requests into their database system for service. In turn, they will run on the request within 2 days. Streetlighting personnel must find the work order in the contractor's system, input the repair time, date and change the problem code closing the work order. This will take up to 8 calendar days to complete the work order.
Parking Meters	95%	81%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Trash Collection Requested	93%	92%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Litter Cans	91%	97%	Consistent performance and response to service requests
Parking Enforcement	89%	95%	Consistent performance and response to service requests

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	November 2005	November 2004 – 05	Agency Remarks on Performance Ratings
Street Cleaning	77%	97%	Street cleaning focus in November was maintaining the leaf collection schedule.
Abandoned Auto Private Property	75%	77%	This is a new reporting category seperated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.
Recycling Request	75%	69%	This measure combines requests for recycling carts, bins and collection. Total volume of calls decreased by 25% in October to their lowest level in the past 12 months.
Abandoned Auto	72%	85%	Working to improve performance.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	November 2005	November 2004 – 05	Agency Remarks on Performance Ratings
Illegal Dumping	67%	82%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Autumn Leaf Collection	59%	88%	First cycle completed in November. Second collection cycle currently underway in December.
Signs	50%	69%	TSA Staff continues to work on over 700 sign service requests. Analysts have been working to clean up this backlog, which has adversely affected our resolving of new service requests on-time.
Super Can	44%	46%	We continue to work through the request backlogs for new containers and container repairs. DPW anticipates this backlog to be resolved by October.
Recycling Bin	23%	42%	See Recycling Requests.
Trees	19%	45%	Urban Forrestry Administration will continue to step up their effort to inspect service requests amidst current staffing shortages. UFA is devising a comprehensive plan to handle all backlog requests while maintaining and handling current requests.
Grass & Weeds Mowing	0%	92%	Grass and Weeds Mowing season is over. Service suspended until Spring 2006.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.