Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (November 2006) and the year (November 2005–2006).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	November 2006	November 2005– 06	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Alley Cleaning	100%	99%	Consistent performance and response to service requests
Bulk Collection	100%	99%	Consistent performance and response to service requests
Dead Animal	100%	99%	Consistent performance and response to service requests
Litter Cans	100%	97%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Yard Waste	100%	99%	Consistent performance and response to service requests
Autumn Leaf Collection	100%	84%	The 2006 Autumn leaf collection season will resume in November, 2006.
Grass and Weeds Mowing	100%	79%	Grass & Weeds Mowing during the month of Sept our crews were pulled to do other special cutting projects. We will have the back log eliminated by the end of October.
Sanitation Enforcement	99%	98%	Sustained response to service requests through closer monitoring
Street Repair	98%	98%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Traffic Signals	98%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Sidewalk Repair	98%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Street Cleaning	98%	97%	New equipment received in September should improve the operation's response to service requests.
Parking Enforcement	97%	93%	Consistent performance and response to service requests
Recycling Bin	97%	83%	Recycling bin request backlog has been eliminated.
Alley Repair	94%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Parking Meters	94%	94%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Illegal Dumping	93%	72%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Signs	91%	78%	Dedicated staff and augmented business processes has allowed TSA to address service requests more quickly, which contributes to better performance and on-time resolutions.
Abandoned Auto	88%	88%	Consistent performance and response to service requests
Trash Collection Requested	85%	89%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Super Can	85%	79%	Consistent performance and response to service requests.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	November 2006	November 2005– 06	Agency Remarks on Performance Ratings
Street & Alley Lights	79%	96%	Implementing a new performance-based contract, which has pro-actively addressed asset management, and improved on-time performance.
Abandoned Auto Private Property	76%	80%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	November 2006	November 2005– 06	Agency Remarks on Performance Ratings
Recycling Request	68%	87%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Trees	37%	48%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.