On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	December 2004	December 2003 – 04	Agency Remarks on Performance Ratings
Dead Animal	100%	99%	Consistent performance and response to service requests
Litter Cans	100%	93%	Consistent performance and response to service requests
Department of Health	100%	92%	Consistent performance and response to service requests
Yard Waste	99%	99%	Yard waste is collected at the same time as trash. Residents are urged to bag or bundle their yard waste and place it at their point of collection with the other refuse.
Parking Enforcement	97%	94%	Consistent performance and response to service requests
Sanitation Enforcement	94%	96%	Sustained response to service requests through closer monitoring
Trash Collection Requested	94%	84%	Working toward more timely response. We have started a weekly review of all reported missed collections by route including GIS mapping. Call Center is asked NOT to take requests for missed service until after 3 pm each day. Currently many calls are received when service is delayed but collection actually takes place on the day scheduled. Investigating these phantom problem delays our response to real missed collections.
Bulk Collection	91%	98%	Consistent performance and response to service requests
Street & Alley Lights	90%	89%	Consistent performance and response to service requests
Recycling Bin	87%	83%	As of 1/1/ 05 we are no longer providing bins as we will begin 1/24/05 distribution of new recycling wheel carts. This item should be removed from the monthly report.
Illegal Dumping	84%	92%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Abandoned Auto	84%	70%	Steady improvement in response to times based on recent process changes

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	December 2004	December 2003 – 04	Agency Remarks on Performance Ratings
Street Repair	76%	91%	Instead of reactive pothole patching, we are now concentrating on milling and paving as well as pothole patching. We have completed 512 tons of milling and paving, We also completed 706 pothole patching locations. The outcome of our present strategy should meet the customers needs in the future.
Street Cleaning	74%	92%	Street sweeping services were impacted by higher than expected equipment downtime and the start of the seasonal leaf collection program.
Traffic Signals	70%	91%	Performance in signals has decreased because of the lack of staff available to manually close out work completed in the database

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	December 2004	December 2003– 04	Agency Remarks on Performance Ratings
Sidewalk Repair	66%	81%	Performance will increase as crews continuously continue to diminish backlog. This will increase performance. Repaired 225 sidewalk locations.
Signs	64%	75%	Performance in this category has decreased due to unfavorable weather conditions and the number of field days to perform work.
Alley Cleaning	62%	95%	Increased holiday leave delayed closeouts. Actual performance remains consistent.
Super Can	52%	46%	Inventories are low; contractor awaiting new deliveries
Alley Repair	50%	78%	Crews have been concentrating on prioritizing street and roadway repairs which have decreased our resolution of alley repair. We will begin to balance this effort in order to catch up with response of alley repairs. Fifty-five (55) alleys were repaired in this reporting period by in-house forces.
Autumn Leaf Collection	49%	59%	Leaf season began November 1, 2004; lasts through January 14, 2005.
Recycling Request	34%	71%	Continued pressure on the contractor is not yielding the desired result.
Parking Meters	31%	42%	Performance in this category is driven down significantly by the parking meter (S0276) subcategory in the month of November. This was moved to the Call Center in May 2004. Program has focused on entering trouble reports into contractor maintenance database for resolution. Loss of two staff has affected the ability to close out the completed contractor work as requests in Hansen in a timely manner in August and September. The past four months have been problematic due to the catching up with the backlog requests/resolutions. Staffing issue has been addressed and data process changes are complete which directly download the requests for service into the contractor's maintenance database. This change has significantly reduced the front end administrative processing time but the resolution still remains problematic and we are working to address this by the end of January 2005. This is a priority for the program.
Trees	24%	49%	UFA will continue to step up our effort to inspect our Hansens. Present number reflect the staffing shortage due to retirement. Staff has been assigned to ensure that the inspections are meeting the scheduled time deadline.
Grass & Weeds Mowing	0%	77%	DPW and DDOT share this function; on-time service should improve now that the spring rains have passed.