Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (December 2005) and the year (December 2004–2005).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	December 2005	December 2004 – 05	Agency Remarks on Performance Ratings
Department of Health	100%	100%	Consistent performance and response to service requests
Yard Waste	99%	100%	Consistent performance and response to service requests
Sanitation Enforcement	99%	93%	Sustained response to service requests through closer monitoring
Traffic Signals	98%	96%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Parking Enforcement	98%	95%	Consistent performance and response to service requests
Parking Meters	97%	86%	Staff continues to work diligently to resolve current service requests on-time. There is also a greater emphasis on proactive reporting of broken and inoperable meters.
Bulk Collection	95%	99%	Consistent performance and response to service requests
Litter Cans	94%	97%	Consistent performance and response to service requests
Dead Animal	93%	99%	Consistent performance and response to service requests
Street & Alley Lights	92%	92%	Implementing new business process has resulted in consistent performance and response to service requests.
Street Repair	89%	92%	Greater focus and commitment by staff has resulted in fulfilling a greater number of service requests on-time, and therefore, a more responsive customer service.
Abandoned Auto	89%	85%	Working to improve performance.
Trash Collection Requested	81%	91%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Alley Cleaning	80%	98%	Consistent performance and response to service requests

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	December 2005	December 2004 – 05	Agency Remarks on Performance Ratings
Recycling Request	79%	76%	This measure combines requests for recycling carts, bins and collection. Total volume of calls continued to decreased by in December to their lowest level in the past 12 months.
Abandoned Auto Private Property	70%	78%	This is a new reporting category separated from abandoned auto, public space. In many cases, property owners request removal of vehicles after giving written authorization.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	December 2005	December 2004 – 05	Agency Remarks on Performance Ratings
Autumn Leaf Collection	68%	75%	Scheduled delayed by two weeks.
Illegal Dumping	59%	79%	More complex than other enforcement issues; require repeat and sometimes lengthy investigations
Street Cleaning	56%	95%	Street cleaning focus in November was maintaining the leaf collection schedule.
Signs	44%	68%	TSA Staff continues to work on overdue sign service requests. Analysts have been working to clean up this backlog, which has adversely affected our on-time resolution of service requests. TSA has been making progress with this initiative by decreasing the number of overdue sign requests from over 700 in September to approximately 350 currently. This shows progress in decreasing 50% of overdue backlog requests. TSA has recently hired an additional staff member to focus solely on this initiative and we anticipate much higher resolution rates in the upcoming months.
Super Can	39%	50%	We continue to work through the request backlogs for new containers and container repairs. DPW anticipates this backlog to be resolved by October.
Alley Repair	34%	69%	Winter snow clearing work and low temperatures have hindered Alley repair work. Rental of Spray Injection pothole Patchers and Drivers in the near future will free up resources to improve performance.
Sidewalk Repair	30%	74%	Winter snow clearing work and low temperatures have hindered Sidewalk repair work. Rental of Spray Injection pothole Patchers and Drivers in the near future will free up resources to improve performance.
Recycling Bin	30%	31%	See Recycling Requests.
Trees	24%	46%	UFA continues to step up their effort to inspect service requests amidst current staffing shortages, and is implementing a comprehensive plan to handle all backlog requests while maintaining and handling current requests.
Grass & Weeds Mowing	0%	91%	Grass and Weeds Mowing season is over. Service suspended until Spring 2006.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.