Top
Performers
(100 – 80%) |
December
2006 |
December
2005– 06 |
Agency
Remarks on Performance Ratings |
| Department
of Health |
100% |
100% |
Consistent
performance and response to service requests |
| Alley
Cleaning |
100% |
99% |
Consistent
performance and response to service requests |
| Bulk
Collection |
100% |
99% |
Consistent
performance and response to service requests |
| Dead
Animal |
100% |
99% |
Consistent
performance and response to service requests |
| Yard
Waste |
100% |
99% |
Consistent
performance and response to service requests |
| Alley Repair |
100% |
98% |
Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time. |
| Autumn
Leaf Collection |
100% |
88% |
The 2006
Autumn leaf collection season will resume in November, 2006.
|
| Grass
and Weeds Mowing |
100% |
80% |
Grass & Weeds Mowing during the month of Sept our crews were pulled to do other special cutting projects. We will have the back log eliminated by the end of October. |
| Sanitation
Enforcement |
99% |
98% |
Sustained
response to service requests through closer monitoring |
| Street
Cleaning |
99% |
97% |
New equipment
received in September should improve the operation's response
to service requests. |
| Sidewalk
Repair |
98% |
98% |
Rental
of Spray Injection pothole Patchers and Drivers has freed
up resources to improve performance and focus to fulfill
a greater number of service requests on-time. |
| Traffic
Signals |
98% |
97% |
Dedicated
staff continues to respond to service requests quickly,
which contributes to our consistent performance and on-time
resolutions. |
| Recycling
Bin |
98% |
88% |
Recycling
bin request backlog has been eliminated. |
| Parking
Enforcement |
97% |
94% |
Consistent
performance and response to service requests |
| Street
Repair |
96% |
98% |
Greater
focus and commitment by staff has resulted in fulfilling
a greater number of service requests on-time, and therefore,
a more responsive customer service. |
| Litter
Cans |
94% |
97% |
Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award. |
| Signs |
94% |
81% |
Dedicated
staff and augmented business processes has allowed TSA to
address service requests more quickly, which contributes
to better performance and on-time resolutions. |
| Illegal
Dumping |
94% |
74% |
More
complex than other enforcement issues; require repeat and
sometimes lengthy investigations |
| Super
Can |
91% |
81% |
Consistent performance and response to service requests. |
| Parking
Meters |
88% |
93% |
Staff
continues to work diligently to resolve current service
requests on-time. There is also a greater emphasis on proactive
reporting of broken and inoperable meters. |
| Recycling
Request |
87% |
89% |
Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
|
| Trash
Collection Requested |
85% |
88% |
Trash
collection service is only considered missed if it is not
provided on the scheduled day. The crews often are out past
3:00p. Please do not call on the scheduled day of collection.
|
| Abandoned
Auto Private Property |
83% |
81% |
In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required. |
| Street
& Alley Lights |
81% |
95% |
Implementing a new performance-based contract, which has pro-actively addressed asset management, and improved on-time performance. |
