Services are ranked by agency performance in the month shown. The yearly average percentage is presented to show a comparison between the activity for the month (December 2007) and the year (December 2006–2007).

• Top Performers (100 – 80%)
• Need Improvement (79 – 70%)
• Below Expectations (69 – 0%)

On-Time Completion Percentage (Top Performers)

Top Performers (100 – 80%)	December 2007	December 2006– 07	Agency Remarks on Performance Ratings
Bulk Collection	100%	100%	Consistent performance and response to service requests
Alley Cleaning	100%	99%	Consistent performance and response to service requests
Sanitation Enforcement	100%	99%	Consistent performance and response to service requests
Street Cleaning	100%	99%	Consistent performance and response to service requests
Yard Waste	100%	98%	Consistent performance and response to service requests
Alley Repair	100%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Illegal Dumping	100%	97%	Consistent performance and response to service requests
Litter Cans	100%	96%	Procurement of new litter cans has been held up since April 2005. We have made a recommendation on the third set of bids and await an award. Delivery will come in 90 to 120 days after award.
Grass and Weeds Mowing	100%	95%	Mowing does not take place during the winter. The mowing season is April thru September.
Street Repair	99%	99%	Rental of Spray Injection pothole Patchers and Drivers has helped to improve performance.
Dead Animal	99%	98%	Consistent performance and response to service requests
Street & Alley Lights	99%	96%	During the spring of 2007, DDOT synchronized its work order systems (iSlims) with the Hansen systsem database. There are still manual problem code changes that must happen on a daily basis (no currents, defective fixtures, missing poles and work requests that are not under our jurisdiction). In July, the Traffic Services Administration teams were still responsible for the follow-up on referred work orders that had to have problem changes in the Hansen database.
Department of Health	98%	100%	Consistent performance and response to service requests
Traffic Signals	98%	98%	Dedicated staff continues to respond to service requests quickly, which contributes to our consistent performance and on-time resolutions.
Parking Enforcement	97%	97%	Consistent performance and response to service requests
Parking Meters	96%	85%	The iSlims contractor has had information technology interface problems synching with the Hansen system database. This resulted in late closure of service requests. The problem is being solved; the overdue service requests have been completed but not closed in the database. Most have been manually closed. The overall performance numbers will be improved moving forward.
Sidewalk Repair	95%	98%	Rental of Spray Injection pothole Patchers and Drivers has freed up resources to improve performance and focus to fulfill a greater number of service requests on-time.
Recycling Request	93%	91%	Recycling collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00p. Please do not call on the scheduled day of collection.
Abandoned Auto	93%	81%	Consistent performance and response to service requests
Trash Collection Requested	92%	84%	Trash collection service is only considered missed if it is not provided on the scheduled day. The crews often are out past 3:00pm. Please do not call on the scheduled day of collection. We continued to work to improve our response time.
Autumn Leaf Collection	86%	96%	Leaf Collection season ends in January. It will resume again in November 2007.
Super Can	81%	84%	A problem with parts resulted in performance being down in July. Parts have been received and performance should improve in August.

On-Time Completion Percentage (Need Improvement)

Need Improvement (79 – 70%)	December 2007	December 2006– 07	Agency Remarks on Performance Ratings
Recycling Bin	79%	90%	Demand for replacement or additional carts has been higher than anticipated. We are currently awaiting a shipment of carts. Delivery of carts will resume upon receipt of shipment.
Signs	77%	87%	Recent breakdown of Hansen specialty work codes makes a clear distinction regarding job responsibility. Field Operations will continue to work on improving assignment of work requests and internal investigative processes.
Abandoned Auto Private Property	72%	76%	In many cases, property owners request removal of vehicles after giving written authorization. Without written documentation additional time is required.

On-Time Completion Percentage (Below Expectations)

Below Expectations (69 – 0%)	December 2007	December 2006– 07	Agency Remarks on Performance Ratings
Trees	37%	62%	UFA has commenced new operating procedures in order to fulfill current service requests in a timely fashion while also processing and resolving its backlog. Though on-time % has improved over the past few months, Hansen database connectivity issues negatively affected service delivery and work processes.

Note: Ranked in order by current month. Average percentage presented for comparison purposes.